Float CSR/Teller - Columbus, OH (German Village) - Full Time

Fifth Third Bancorp
Columbus
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Problem-solving","Communication","Confidentiality","Sound judgment"]

Provide excellent customer care for daily banking transactions by answering questions, resolving issues, and handling referrals for products and services uncovered during customer interactions. Maintain confidentiality and follow policies, code of conduct, and risk expectations while operating retail banking procedures. Perform daily office responsibilities, maintain cash balancing, monitor referral tracking tools and dashboards, and continuously improve through training. Travel to various financial centers within the market is expected.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Float CSR/Teller - Columbus, OH (German Village) - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide excellent customer care for daily banking transactions by answering questions, resolving issues, and handling referrals for products and services uncovered during customer interactions. Maintain confidentiality and follow policies, code of conduct, and risk expectations while operating retail banking procedures. Perform daily office responsibilities, maintain cash balancing, monitor referral tracking tools and dashboards, and continuously improve through training. Travel to various financial centers within the market is expected.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide best-in-class customer satisfaction for daily transactions by responding to inquiries, resolving problems, and answering or finding answers to customer questions.
  • •Maintain knowledge of account ownership and retail bank policies/procedures, keeping up to date on changes.
  • •Perform daily office responsibilities, including maintaining efficient operations and balancing records in line with policy.
  • •Maintain trust by keeping customer business confidential and follow the Bancorp Code of Business Conduct and Ethics and related policies.
  • •Meet or exceed sales referral targets by initiating conversations to uncover customer needs and referring customers to business partners, using tracking tools and monitoring dashboards.

Key Requirements

  • •High school diploma/GED.
  • •2+ years of CSR experience and in-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to handle extensive cash handling and perform advanced math functions accurately.
  • •Ability to communicate effectively in both oral and written form and present a professional image when interacting with the public.
  • •Flexibility in scheduling and ability to work in a team environment with co-workers and management.
Experience:2+ years
Education:High School
Skills:Customer serviceProblem-solvingCommunicationConfidentialitySound judgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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