Customer Advisor

CarMax
Phoenix
Workplace: OnsiteFull timeUSD 25.96 - 25.96 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration","Multi-tasking","Safety compliance"]

Serve as the primary liaison between service customers and technicians, delivering an iconic customer experience throughout the repair process. Greet customers, answer service calls, provide timely vehicle status updates, and create accurate repair orders with correct routing and documentation. Consult customers on recommended repairs and Extended Service Policy claims, handle service payments and cash management, and maintain compliance with CarMax EH&S and safety standards.

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FursaFursa
CarMax
CarMax
2 days ago

Customer Advisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 26 minutes agoStatus: Live

Job Summary

Serve as the primary liaison between service customers and technicians, delivering an iconic customer experience throughout the repair process. Greet customers, answer service calls, provide timely vehicle status updates, and create accurate repair orders with correct routing and documentation. Consult customers on recommended repairs and Extended Service Policy claims, handle service payments and cash management, and maintain compliance with CarMax EH&S and safety standards.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Greet service customers warmly and professionally and deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process repair orders accurately, route to technicians, and review/finalize repair documentation for accuracy before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management while balancing multiple priorities and following EH&S requirements.

Pay and Benefits

Salary: USD 25.96 hourly
Perks:Paid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus to consistently deliver an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Ability to collaborate across departments and work effectively in a fast-paced environment.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaborationMulti-taskingSafety compliance

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn