Account Manager (Renewals)

Sprinto
India
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3-4 yearsEducation: bachelorsSkills: ["Negotiation","Organizational skills","Communication","Analytical thinking","Proactiveness"]

Own renewals and account relationships for a high-volume book of Launch customers, prioritizing by risk and value. Manage renewal pipeline well ahead of expiry, forecast accurately, and negotiate pricing, discounts, and multi-year terms. Identify and close expansion opportunities by adding or upgrading security/compliance coverage. Monitor invoice/payment health to prevent churn, and use CRM workflows and templates to scale renewal execution. Partner with Customer Success, Sales, Finance, and compliance teams to resolve issues and keep forecasts accurate.

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FursaFursa
Sprinto
Sprinto
2 days ago

Account Manager (Renewals)

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Last checked: 1 hour agoStatus: Live

Job Summary

Own renewals and account relationships for a high-volume book of Launch customers, prioritizing by risk and value. Manage renewal pipeline well ahead of expiry, forecast accurately, and negotiate pricing, discounts, and multi-year terms. Identify and close expansion opportunities by adding or upgrading security/compliance coverage. Monitor invoice/payment health to prevent churn, and use CRM workflows and templates to scale renewal execution. Partner with Customer Success, Sales, Finance, and compliance teams to resolve issues and keep forecasts accurate.
Location: India
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage renewals, upsells, and day-to-day relationships across a high-volume portfolio of Launch accounts.
  • •Run the renewal pipeline by tracking upcoming renewals ahead of expiry, forecasting accurately, and closing on time.
  • •Negotiate commercial terms, including pricing, discounts, and contract length, especially for multi-year commitments.
  • •Spot and close expansion opportunities by identifying accounts ready to add or upgrade security/compliance frameworks and pitch upgrades in renewal conversations.
  • •Monitor invoice and payment health, prevent churn from failed payments or lapsed billing, and maintain accurate CRM records while partnering cross-functionally.

Pay and Benefits

Perks:Health InsuranceAccident ProtectionLife InsuranceLearning BudgetUnlimited LeaveCo-working AllowanceWorkspace Setup

Key Requirements

  • •3–4 years of experience in account management, customer success, renewals, or sales, ideally in SaaS.
  • •Comfort negotiating commercial terms (pricing, discounts, and contract length) confidently.
  • •Strong organizational skills to manage a high volume of accounts at different stages.
  • •Proficiency with CRM and sales tools, using dashboards, workflows, templates, and playbooks to work at scale.
  • •Analytical ability to review account data (usage, payment status, renewal dates) and prioritize effectively.
Experience:3-4 yearsSaaSSecurityComplianceGRC software
Education:Bachelor's
Skills:NegotiationOrganizational skillsCommunicationAnalytical thinkingProactiveness
Tech Stack:CRMSales tools

Company Brief

Sprinto
Provides automated compliance and security assurance platform to help SaaS companies achieve and maintain certifications like SOC 2, ISO 27001, and GDPR through continuous evidence collection, control orchestration, and audit readiness.
Industry: RegTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Mumbai, India
Founded: 2019
WebsiteLinkedIn