Customer Service Advisor - English Speaker (Late Shift)

Farfetch
Lisbon
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Empathy","Time management"]

Customer Service Advisor handling inquiries across email, phone, and chat from Lisbon-based operations, ensuring exceptional service, resolving complex issues, and supporting localization efforts for Farfetch partners.

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Farfetch
Farfetch
1 month ago

Customer Service Advisor - English Speaker (Late Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Customer Service Advisor handling inquiries across email, phone, and chat from Lisbon-based operations, ensuring exceptional service, resolving complex issues, and supporting localization efforts for Farfetch partners.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers, resolving queries across email, phone, and chat while upholding our customer promise.
  • •Provide information and advisory guidance regarding Farfetch products and services.
  • •Take ownership of case resolution, following company processes and guidelines to reach solutions.
  • •Manage demanding customers with professionalism and emotional intelligence, focusing on solution and retention.
  • •Collaborate with internal teams to identify localization opportunities and advocate for customer needs.

Key Requirements

  • •1+ year of customer service experience, preferably in fashion and/or e-commerce
  • •Excellent written and spoken English proficiency
  • •Good IT skills (customer service tools and Windows applications) and ability to guide customers on digital platforms
  • •Excellent communication skills with the ability to resolve complex issues calmly and effectively
  • •Strong multi-tasking, attention to detail, and organizational skills; self-driven but a team player; available for late shifts
Experience:1+ yearsFashionE-commerce
Skills:CommunicationProblem-solvingEmpathyTime management
Languages:English
Tech Stack:WindowsEmailChat

Company Brief

Farfetch
Global online luxury fashion marketplace connecting consumers with boutiques and brands worldwide, offering curated designer clothing, accessories, and personalized shopping services through technology-driven retail solutions.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2007
WebsiteLinkedIn