Customer Success Executive, Health Plans

Carrot
United States
Workplace: RemoteFull timeUSD 108,000 - 130,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communication","Empathetic communication","Storytelling","Analytical skills","Stakeholder management"]

Own a portfolio of health plan accounts and serve as the primary point of contact for plan, product, and clinical stakeholders. Drive retention and renewal outcomes by identifying renewal risks and building action plans aligned to payer procurement cycles. Increase member engagement and utilization through data-informed recommendations, regular business reviews, and executive-ready reporting on utilization, outcomes, and cost savings. Collaborate cross-functionally to deliver a seamless customer experience and support expansion opportunities within existing relationships.

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FursaFursa
Carrot
Carrot
22 hours ago

Customer Success Executive, Health Plans

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own a portfolio of health plan accounts and serve as the primary point of contact for plan, product, and clinical stakeholders. Drive retention and renewal outcomes by identifying renewal risks and building action plans aligned to payer procurement cycles. Increase member engagement and utilization through data-informed recommendations, regular business reviews, and executive-ready reporting on utilization, outcomes, and cost savings. Collaborate cross-functionally to deliver a seamless customer experience and support expansion opportunities within existing relationships.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of health plan accounts as the trusted advisor to plan, product, and clinical stakeholders.
  • •Drive retention and renewal outcomes by identifying risks and building action plans aligned to payer procurement and renewal cycles.
  • •Increase member engagement and program utilization via data-informed recommendations and a regular cadence of business reviews.
  • •Present program value, outcomes, and cost-savings data to health plan leadership using executive-ready storytelling and reporting.
  • •Partner cross-functionally with Health Plan Sales, Implementation, Business Intelligence, Legal & Compliance, and Member Success to deliver a seamless customer experience.

Pay and Benefits

Salary: USD 108,000 - 130,000 annually
Equity and Bonus:Equity
Perks:Parental LeaveEquityRetirement Savings

Key Requirements

  • •A Bachelor's degree.
  • •6+ years of professional experience working with external customers in Customer Success, Account Management, or client services within health plans, payers, or healthcare benefits.
  • •Experience working with or within health plans, including how payers evaluate, launch, and manage partner programs.
  • •A track record managing complex, multi-stakeholder relationships and projects to deadline across simultaneous workstreams.
  • •Clear, empathetic communication skills with comfort presenting to plan leadership and executive audiences.
Experience:6+ yearsHealthcareHealth plansPayersHealthcare benefits
Education:Bachelor's
Skills:CommunicationEmpathetic communicationStorytellingAnalytical skillsStakeholder management
Languages:English
Tech Stack:Salesforce

Company Brief

Carrot
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Industry: HealthTech
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