Advisor HR - 2nd Shift - Berryville Plant

Tyson Foods
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Troubleshooting","Attention to detail","Teamwork"]

Provide process and transactional support for HR systems and processes as a first point of contact for users. Handle case management through ServiceNow and support via chat and phone, including high-volume walk-up intake. Resolve first-level HR questions, update employee personal information, monitor HR inboxes, and escalate issues to People Operations and leadership when needed. Must be onsite at the Berryville plant (2nd shift).

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Tyson Foods
Tyson Foods
2 days ago

Advisor HR - 2nd Shift - Berryville Plant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and processes as a first point of contact for users. Handle case management through ServiceNow and support via chat and phone, including high-volume walk-up intake. Resolve first-level HR questions, update employee personal information, monitor HR inboxes, and escalate issues to People Operations and leadership when needed. Must be onsite at the Berryville plant (2nd shift).
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for HR users through case management (ServiceNow), chat, and phone support.
  • •Manage high-volume walk-up support and resolve first-level support requests.
  • •Provide routine navigation support for HR processes such as address changes, application support, background check corrections, and employee self-service.
  • •Intake and maintain HR-related data, including updating employee personal information and supporting HR system navigation.
  • •Monitor HR inboxes and respond directly or escalate issues to appropriate People Operations teams, Centers of Excellence, Directors HR, or leadership.

Key Requirements

  • •Bachelor’s degree or an equivalent combination of education and experience.
  • •2+ years of relevant customer support experience and past data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Strong verbal and written communication skills for a broad range of end users.
  • •Excellent customer service and troubleshooting skills, with attention to detail in a fast-paced environment.
Experience:2+ yearsCustomer supportData entry
Education:Bachelor's
Skills:CommunicationCustomer serviceTroubleshootingAttention to detailTeamwork
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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