Freight Forwarding Operations and Customer Service Agent - Air Import

DP World
United States
Workplace: HybridFull timeUSD 50,600 - 63,200 annuallyFunction: Customer Support (Service Desk)Experience: 1-5 yearsEducation: high_schoolSkills: ["Urgency management","Customer service","Communication","Organizational skills","Teamwork"]

Coordinate end-to-end air import shipments in a fast-paced environment, including tracking and tracing, dispatching, labeling, and ensuring cut-offs and special instructions are met. Respond to email requests, provide quotes, and update tracking/accounting reports for customers and partners. Interface with customs brokers, importers, and customers, book air shipments with gateway teams, and process DG shipments and vendor invoices while ensuring customer invoicing meets KPIs.

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FursaFursa
DP World
DP World
2 days ago

Freight Forwarding Operations and Customer Service Agent - Air Import

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Coordinate end-to-end air import shipments in a fast-paced environment, including tracking and tracing, dispatching, labeling, and ensuring cut-offs and special instructions are met. Respond to email requests, provide quotes, and update tracking/accounting reports for customers and partners. Interface with customs brokers, importers, and customers, book air shipments with gateway teams, and process DG shipments and vendor invoices while ensuring customer invoicing meets KPIs.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Track and trace air import shipments and update special tracking/accounting reports for customers.
  • •Respond to email requests timely and provide quotes to customers and overseas partners.
  • •Dispatch shipments, ensure dispatch awareness of special instructions/cut-offs, and label air shipments.
  • •Interface with customs brokers, importers, and customers for import shipments and book air shipments with gateway teams.
  • •Process DG shipments and receive, post, and process vendor invoices; ensure customer invoices are sent per KPI requirements.

Pay and Benefits

Salary: USD 50,600 - 63,200 annually
Perks:Health InsuranceLife Insurance

Key Requirements

  • •Strong knowledge of air import processing.
  • •1 to 5 years of relevant experience in air import freight forwarding.
  • •Excellent customer service skills with strong verbal and written communication.
  • •Proficiency in Microsoft Office Suite and ability to learn new processes.
  • •Experience with CargoWise.
Experience:1-5 yearsLogisticsFreight forwardingAir import
Education:High School
Skills:Urgency managementCustomer serviceCommunicationOrganizational skillsTeamwork
Tech Stack:Microsoft Office SuiteCargoWise

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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