NTT

2 months ago

Helpdesk Senior Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide senior service desk support to users via phone, chat, and email, troubleshooting issues across hardware, software, networks, and peripherals. Diagnose and resolve user problems, using internal procedures and ITSM to log requests, investigate root causes, and route items to the right support teams. Guide users on applicable IT policies and help ensure fast, accurate responses that maximize uptime for Bucharest-based users.

Location: Romania

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Advise and assist users over phone/chat/email to solve IT issues related to hardware, software, networks, and peripherals.
•Screen, diagnose, research, and resolve user problems while documenting service requests in the ITSM.
•Identify issues, apply fixes, and investigate root causes using internal instructions and procedures.
•Provide technical guidance for identifying, prioritizing, and resolving problems via telephone and email.
•Act as a liaison between customers and internal departments to ensure online system problems are resolved accurately and timely.

Key Requirements

•Ideally have a university education, preferably a technical degree, or Microsoft certifications.
•Awareness of Microsoft Operating Systems administration (local and remote) and Microsoft Office applications.
•Have experience providing remote IT support (advantage).
•Use troubleshooting skills to analyze and solve problems, investigating potential solutions.
•Good command of German language and fluency in English (plus).

Experience:Remote IT support

Skills:CommunicationCustomer serviceProblem-solving

Certifications:Microsoft certifications

Languages:GermanEnglish

Tech Stack:ITSMMicrosoft Operating SystemsMicrosoft OfficeHardwareSoftwareNetworksPeripheralsPC maintenance

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT