HVAC Counter Sales Associate

Ferguson
Baton Rouge
Workplace: OnsiteFull timeUSD 19.62 - 27.45 hourlyFunction: SalesExperience: 1+ yearsSkills: ["Customer service","Consultative selling","Communication","Relationship building","Organizational skills"]

Serve as a customer-facing HVAC and plumbing product expert at the counter, phone, and email. Help contractors make informed purchasing decisions by applying product knowledge and consultative problem-solving, while driving sales growth through upsell and cross-sell of strategic products. Use catalogs and manufacturer databases to provide accurate parts information, manage transactions, and follow up on special orders, back-orders, and delivery timelines to ensure a strong customer experience.

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Ferguson
Ferguson
2 days ago

HVAC Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a customer-facing HVAC and plumbing product expert at the counter, phone, and email. Help contractors make informed purchasing decisions by applying product knowledge and consultative problem-solving, while driving sales growth through upsell and cross-sell of strategic products. Use catalogs and manufacturer databases to provide accurate parts information, manage transactions, and follow up on special orders, back-orders, and delivery timelines to ensure a strong customer experience.
Location: Baton Rouge
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Continuously learn and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
  • •Drive sales growth through upsell, cross-sell, and promotion of strategic products and programs.
  • •Use tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate information.
  • •Process transactions and manage special orders, back-orders, and delivery timelines; assist with inventory tasks and maintain a professional counter environment.

Pay and Benefits

Salary: USD 19.62 - 27.45 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •1+ years of HVAC product knowledge required.
  • •0–3 years of experience in customer service or sales preferred.
  • •Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Ability to lift up to 50 lbs and stand for extended periods.
Experience:1+ years
Skills:Customer serviceConsultative sellingCommunicationRelationship buildingOrganizational skills
Tech Stack:CatalogsComputer systemsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn