Intercom

3 months ago

Senior Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Senior Product Designer at Intercom will own end-to-end craft for high-impact product areas, shaping desktop, mobile, chat, and AI-first experiences. You’ll collaborate with engineers and PMs to raise the design bar, define new interaction paradigms for Fin and automation, and mentor others while delivering exceptional, pixel-perfect software used by millions.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Manager level

Key Responsibilities

•Owning end-to-end design for high-impact product areas from concept to execution.
•Defining new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
•Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
•Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
•Maintaining high standards of craft while balancing speed and execution; contributing to design culture and mentoring others.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityPaid Leave

Key Requirements

•Shipped complex, high-quality software products.
•Designs for multiple surfaces—desktop, mobile, chat interfaces, AI-first and emerging experiences.
•Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
•Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail; understands engineering and can build prototypes (Framer, Loveable, Windsurf, Vercel, Figma, code).
•Has taste; can tell a compelling story and articulates decisions with clarity; operates with agency, ownership, and autonomy.

Experience:SaaSAICustomer serviceProduct design

Skills:CommunicationCreativityCollaborationProblem-solvingLeadership

Languages:English

Tech Stack:FramerLoveableWindsurfVercelFigmaCode

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

3 months ago

Senior Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Manager level

Key Responsibilities

•Owning end-to-end design for high-impact product areas from concept to execution.
•Defining new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
•Sketching, prototyping, and testing ideas at different fidelities to validate decisions.
•Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions.
•Maintaining high standards of craft while balancing speed and execution; contributing to design culture and mentoring others.

Pay and Benefits

Perks:Health InsuranceDentalPensionEquityPaid Leave

Key Requirements

•Shipped complex, high-quality software products.
•Designs for multiple surfaces—desktop, mobile, chat interfaces, AI-first and emerging experiences.
•Balances speed and detail—knows when to move fast and when to obsess over the last 1%.
•Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail; understands engineering and can build prototypes (Framer, Loveable, Windsurf, Vercel, Figma, code).
•Has taste; can tell a compelling story and articulates decisions with clarity; operates with agency, ownership, and autonomy.

Experience:SaaSAICustomer serviceProduct design

Skills:CommunicationCreativityCollaborationProblem-solvingLeadership

Languages:English

Tech Stack:FramerLoveableWindsurfVercelFigmaCode

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn