E-Commerce Manager

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical thinking","Data-driven decision-making","Cross-functional collaboration"]

Drive direct digital bookings by continually optimizing the hotel’s brand website and booking engine to increase conversion rate and average order value. Execute revenue-aligned digital marketing across paid search, SEO, metasearch, retargeting, and CRM email automation. Audit and optimize OTA merchandising and distribution accuracy, and partner with Revenue Management to monitor performance, ROAS, acquisition costs, and channel share using GA4 and revenue systems.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kempinski
Kempinski
5 hours ago

E-Commerce Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive direct digital bookings by continually optimizing the hotel’s brand website and booking engine to increase conversion rate and average order value. Execute revenue-aligned digital marketing across paid search, SEO, metasearch, retargeting, and CRM email automation. Audit and optimize OTA merchandising and distribution accuracy, and partner with Revenue Management to monitor performance, ROAS, acquisition costs, and channel share using GA4 and revenue systems.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Continuously optimize the hotel’s brand website and direct booking engine to maximize conversion rate and average order value.
  • •Run A/B testing and implement UX and landing page improvements aligned to revenue tactics such as packages, seasonal promotions, and upsells.
  • •Allocate and manage digital ad spend based on real-time booking pace, occupancy, and target geographies, including PPC/SEM, SEO, metasearch, and retargeting.
  • •Coordinate CRM email automation for direct guest targeting, pre-arrival upselling, and post-stay retention campaigns.
  • •Audit OTA listings and optimize third-party distribution (content accuracy, room type display, imagery, rate parity, promotions) and report monthly performance metrics and insights to revenue and commercial teams.

Key Requirements

  • •Bachelor’s degree in Hospitality Management, E-Commerce, Digital Marketing, Business Administration, or related field.
  • •3+ years of experience in hospitality e-commerce, digital marketing, or online distribution.
  • •Proficiency with web analytics tools such as Google Analytics 4 and Tag Manager.
  • •Experience using central reservation systems (CRS), property management systems (PMS), and channel managers.
  • •Hands-on experience managing metasearch platforms and Google Ads dashboards, plus content management systems and OTA extranets.
Experience:3+ yearsHospitalityE-commerceDigital marketingOnline distribution
Education:Bachelor's in Hospitality Management, E-Commerce, Digital Marketing, Business Administration
Skills:Analytical thinkingData-driven decision-makingCross-functional collaboration
Tech Stack:Google Analytics 4 (GA4)Tag ManagerCentral Reservation Systems (CRS)Property Management Systems (PMS)Channel ManagersGoogle AdsGoogle Hotel AdsMeta-search platformsTripAdvisorTrivagoContent Management Systems (CMS)Expedia Partner CentralBooking.com Partner Hub

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor