RTB House

1 week ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Support and improve internal tools and panels used by global business units for an AdTech deep-learning DSP platform. You’ll analyze existing systems, translate business needs into specifications, coordinate implementation with technical teams, and publish updates on new functionality. Own technical documentation and wiki/training materials, and run training cycles for internal newcomers and global technical teams. Also provide daily operational support and validate changes from a user perspective.

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Shape the evolution of internal panels and tools used daily by global business units.
•Analyze tools and systems to identify friction points, bottlenecks, and improvement areas.
•Translate internal business needs into specifications and coordinate implementation with technical development teams.
•Revise and maintain internal technical documentation, system wiki articles, and training materials.
•Organize and deploy training cycles and provide daily HQ tech support while validating new functionality from a user perspective.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Fluency in English and Polish (written and spoken) to communicate with local tech teams and global stakeholders.
•Ability to write clearly and explain complex technological topics and system behaviors.
•High independence and proactivity to drive tasks forward without micromanagement.
•Analytical mindset with the ability to consider the user perspective while aligning with HQ strategic goals.

Experience:AdTechDigital marketing

Skills:Written communicationAnalytical thinkingProactivityIndependenceStakeholder communication

Languages:EnglishPolish

Company Brief

RTB House

Provides programmatic advertising and ad tech solutions using deep learning for personalized ad delivery, real-time bidding, and performance optimization across display, video, and mobile channels globally.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Warsaw, Poland

Founded: 2012

Website LinkedIn

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RTB House

1 week ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Poland

Workplace: Remote

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Shape the evolution of internal panels and tools used daily by global business units.
•Analyze tools and systems to identify friction points, bottlenecks, and improvement areas.
•Translate internal business needs into specifications and coordinate implementation with technical development teams.
•Revise and maintain internal technical documentation, system wiki articles, and training materials.
•Organize and deploy training cycles and provide daily HQ tech support while validating new functionality from a user perspective.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Fluency in English and Polish (written and spoken) to communicate with local tech teams and global stakeholders.
•Ability to write clearly and explain complex technological topics and system behaviors.
•High independence and proactivity to drive tasks forward without micromanagement.
•Analytical mindset with the ability to consider the user perspective while aligning with HQ strategic goals.

Experience:AdTechDigital marketing

Skills:Written communicationAnalytical thinkingProactivityIndependenceStakeholder communication

Languages:EnglishPolish

Company Brief

RTB House

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Warsaw, Poland

Founded: 2012

Website LinkedIn