Client Support Specialist

Live Nation Entertainment
Barcelona
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Customer service","Organisation","Problem-solving","Adaptability"]

Deliver front-line, high-quality support for a portfolio of clients in the Spanish market, ensuring seamless Ticketmaster service across the full event lifecycle. You’ll lead onboarding, maintain operational support, meet SLAs, and provide consultancy using Ticketmaster ticketing systems and platforms. Partner with Sales and internal teams to troubleshoot issues, train clients, manage installations/upgrades, and maintain accurate case records in Salesforce.

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Live Nation Entertainment
Live Nation Entertainment
2 days ago

Client Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Deliver front-line, high-quality support for a portfolio of clients in the Spanish market, ensuring seamless Ticketmaster service across the full event lifecycle. You’ll lead onboarding, maintain operational support, meet SLAs, and provide consultancy using Ticketmaster ticketing systems and platforms. Partner with Sales and internal teams to troubleshoot issues, train clients, manage installations/upgrades, and maintain accurate case records in Salesforce.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide front-line support to a portfolio of clients, ranging from moderate to high impact.
  • •Lead client onboarding and ensure ongoing operational maintenance throughout client event lifecycles.
  • •Maintain agreed service levels (SLAs), guide/educate clients on procedures, and promote adoption of Ticketmaster products and features.
  • •Support the Ticketmaster system suite, including training clients and managing event programming across service modes.
  • •Log, troubleshoot, and escalate support cases using Salesforce, coordinating with internal teams to resolve issues.

Key Requirements

  • •3+ years of experience in Event Support or Box Office operations (mandatory).
  • •Experience with Ticketmaster systems and/or products (highly valued).
  • •Strong organisational, communication, and customer service skills with a service-oriented mindset.
  • •Solid understanding of the entertainment, attractions, or music industry and its operational dynamics.
  • •Fluency in English is mandatory.
Experience:3+ yearsEvent supportBox office operationsEntertainmentMusic industry
Skills:CommunicationCustomer serviceOrganisationProblem-solvingAdaptability
Languages:English
Tech Stack:Ticketmaster ticketing systemsTicketmaster platformsTM1 portalSalesforceMicrosoft ExcelMicrosoft PowerPointAccess Control

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor