Customer Success Associate (Sustainability)

Worldly
China, Vietnam, Hong Kong, Philippines
Workplace: RemoteFull timeUSD 15,000 - 25,000 annuallyFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Accuracy","Attention to detail","Problem-solving","Customer-facing communication","Collaboration"]

Support the APAC Customer Success team by managing customer supplier lists, verifying data accuracy, and importing supplier data into the platform. Help deliver customer program cadences and recurring deliverables, prepare platform data for end-of-cadence meetings, and run training sessions and office hours. Answer platform and brand requirements enquiries, coordinate translation/localization, and assist with onboarding and UAT testing across time zones.

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FursaFursa
Worldly
Worldly
1 day ago

Customer Success Associate (Sustainability)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support the APAC Customer Success team by managing customer supplier lists, verifying data accuracy, and importing supplier data into the platform. Help deliver customer program cadences and recurring deliverables, prepare platform data for end-of-cadence meetings, and run training sessions and office hours. Answer platform and brand requirements enquiries, coordinate translation/localization, and assist with onboarding and UAT testing across time zones.
Location: China, Vietnam, Hong Kong, Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Manage and maintain customers' supplier lists, verifying accuracy and importing data into the platform.
  • •Support customer program cadences and deliverables for subscription accounts, including data/deck preparation for end-of-cadence meetings.
  • •Deliver training sessions and host office hours for APAC customers; handle related scheduling, emails, surveys, recordings, and KPI reporting.
  • •Answer platform/brand requirements enquiries, including deadlines and verification booking for Higg FEM and Higg FSLM.
  • •Organize translation/localization and assist with team workflow support, onboarding, and UAT testing.
Travel: Low travel

Pay and Benefits

Salary: USD 15,000 - 25,000 annually
Perks:Health InsurancePensionPaid LeavePaid HolidaysEquipment StipendRemote Work

Key Requirements

  • •1+ years of experience in a technical SaaS environment product support (preferred).
  • •Proficiency handling large datasets and data management using tools like Excel and Google Sheets.
  • •Exceptional accuracy and attention to detail, with the ability to concentrate for lengthy periods.
  • •Proactive problem-solving to identify and resolve errors or deficiencies.
  • •Fluency in English plus a regional language (e.g., Mandarin or Vietnamese).
Experience:1+ yearsSaaSTechnical supportCustomer service
Education:Bachelor's
Skills:AccuracyAttention to detailProblem-solvingCustomer-facing communicationCollaboration
Languages:EnglishMandarinVietnamese
Tech Stack:ExcelGoogle SheetsHubSpotSlackZoomHigg Index ToolsHigg FEMHigg FSLMImpactService

Company Brief

Worldly
Provides cross-border payment and payout solutions for businesses, enabling international transfers, multi-currency accounts, and local payouts to contractors and employees to simplify global payments and payroll operations.
Industry: Fintech Infrastructure
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