Senior Manager - Operations Risk

Cashfree Payments
India
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 7+ yearsSkills: ["Program management","Stakeholder management","Written communication","Analytical thinking","Root cause analysis","Attention to detail"]

Own end-to-end governance for merchant onboarding audits and compliance, serving as the single point of contact for regulatory, statutory, internal, and external audit observations. Drive timely audit closure through root cause analysis and CAPA planning, partner with cross-functional teams to address control gaps, and maintain onboarding SOPs and process-adherence reporting. Provide AML/EDD oversight and use AI/automation tools to streamline evidence collection and compliance turnaround.

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FursaFursa
Cashfree Payments
Cashfree Payments
4 weeks ago

Senior Manager - Operations Risk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end governance for merchant onboarding audits and compliance, serving as the single point of contact for regulatory, statutory, internal, and external audit observations. Drive timely audit closure through root cause analysis and CAPA planning, partner with cross-functional teams to address control gaps, and maintain onboarding SOPs and process-adherence reporting. Provide AML/EDD oversight and use AI/automation tools to streamline evidence collection and compliance turnaround.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as the single point of contact for regulatory, statutory, concurrent, internal, and external onboarding-related audits, ensuring timely response and closure.
  • •Conduct root cause analysis for audit observations and develop CAPA plans to prevent recurrence.
  • •Partner across Operations, Product, Technology, Risk, Compliance, and Legal to design sustainable, ideally automated, fixes for control gaps.
  • •Own onboarding SOPs and process documentation, keeping them current and producing reporting/dashboards to track process adherence and exceptions.
  • •Maintain oversight of AML and EDD execution quality and coordinate day-to-day AML/KYC teams to ensure compliance.

Key Requirements

  • •7+ years of experience in onboarding operations, audit handling, or risk operations within payments, fintech, or banking.
  • •Hands-on comfort using AI and modern tech tools (e.g., LLM-based assistants, automation platforms, SQL/BI tools) to solve operational and compliance problems.
  • •Experience owning audit observation management, response, closure, and maintaining complete audit documentation and evidence trails.
  • •Strong understanding of merchant/customer onboarding and lifecycle management in a bank, fintech, PA/PG, or acquiring context.
  • •Comfort with AML/KYC and enhanced due diligence (EDD) execution quality and governance for onboarding teams.
Experience:7+ yearsFintechPaymentsBankingMerchant onboardingCompliance
Skills:Program managementStakeholder managementWritten communicationAnalytical thinkingRoot cause analysisAttention to detail
Tech Stack:AILLM-based assistantsAutomation platformsSQLBI tools

Company Brief

Cashfree Payments
Provides payment gateway and payouts infrastructure for businesses, enabling online payments, vendor disbursements, and recurring collections. Serves merchants with APIs, checkout tools, banking integrations, and payment processing across cards, UPI, net banking, and wallets.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Bengaluru, India
Founded: 2015
WebsiteLinkedIn