Aon

3 weeks ago

Client Manager, Commercial Insurance (SME)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Manage and grow relationships for a book of small-market commercial clients, handling incoming business requests and overseeing renewals. You’ll identify exposures, recommend appropriate property & casualty solutions, and develop marketing specifications and remarketing strategies. Deliver responsive service to client needs around coverage, billing, claims reporting, audits, and endorsements, while coordinating with backend service teams and supporting carrier and internal stakeholders in a hybrid role in Langley, BC.

Location: Canada

Workplace: Hybrid

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Service incoming new business requests and maintain relationships with clients and carrier representatives.
•Oversee the renewal process for an assigned book of business and advise clients on best-fit solutions.
•Identify client exposures and deliver property and casualty solutions that align with client needs.
•Develop marketing specifications and remarketing strategies for renewals.
•Provide prompt customer service (phone/email) and support coverage, billing, claims reporting, audits, endorsements, and cancellations.

Pay and Benefits

Salary: CAD 60,000 - 70,000 annually

Perks:Health InsurancePaid Leave

Key Requirements

•BC licensing is required; Alberta General is preferred and additional licenses are considered an asset.
•Typically more than 2 years of commercial insurance and product line experience (servicing, broking, or underwriting).
•Experience placing various lines of coverage on SME to Mid-Market accounts.
•Strong client-facing communication skills with emotional intelligence and the ability to tailor responses.
•Excellent analytical, problem-solving, organization, and attention-to-detail skills; EPIC fluency is an asset.

Experience:2+ years

Skills:CommunicationEmotional intelligenceAnalytical thinkingProblem-solvingOrganizational skills

Licenses:BC licensing

Tech Stack:EPICMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Aon