Commercial Services Specialist II (Manheim)

AutoTrader.com
United States
Workplace: OnsiteFull timeUSD 22.07 - 33.13 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Organizational skills","Multitasking","Attention to detail"]

Serve as a key point of contact for client issue resolution in the assigned market center/auction/CAIs digital platform, partnering with national sales, auction representatives, and stakeholders. Handle core account communications and customer inquiries, perform required data entry, and ensure accurate vehicle charge/reconciliation and electronic vehicle file management. Coordinate transportation needs and help prepare vehicles for online programs while producing reports and supporting post-sale invoicing processes.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 month ago

Commercial Services Specialist II (Manheim)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a key point of contact for client issue resolution in the assigned market center/auction/CAIs digital platform, partnering with national sales, auction representatives, and stakeholders. Handle core account communications and customer inquiries, perform required data entry, and ensure accurate vehicle charge/reconciliation and electronic vehicle file management. Coordinate transportation needs and help prepare vehicles for online programs while producing reports and supporting post-sale invoicing processes.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Serve as a key point of contact to resolve client issues in collaboration with sales teams, auction representatives, and stakeholders.
  • •Manage account relationships, maintain communications, and ensure customer requirements are met.
  • •Perform vehicle data entry and maintain electronic customer vehicle files with accurate location/condition and activity updates.
  • •Reconcile and process vehicle charges (recon, transportation, and other vehicle charges) to ensure correct system entry and support vehicle preparation.
  • •Respond to customer inquiries, coordinate transportation needs, and support sale processes including invoicing and required reporting.

Pay and Benefits

Salary: USD 22.07 - 33.13 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

  • •High school diploma/GED and 3 years of experience in a related field (or an equivalent combination; 5 years possible).
  • •Prior clerical or administrative experience required.
  • •Proficient in Microsoft Excel required.
  • •Commitment to providing excellent customer service required.
  • •Ability to operate office equipment (e.g., adding machines, copier, fax) and communicate/organize effectively.
Experience:3+ yearsCustomer serviceClericalAdministrative
Education:High School
Skills:Customer serviceCommunicationOrganizational skillsMultitaskingAttention to detail
Tech Stack:Microsoft Excel

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn