Senior Customer Value Architect

Mixpanel
Bengaluru
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Mentoring","Executive relationship-building","Change management","Program ownership","Judgment"]

Own adoption, value realization, and account health for a portfolio of existing customers, especially complex accounts undergoing platform migrations or re-implementations. Lead end-to-end onboarding outcomes and overall onboarding programs in partnership with a Delivery Engineer, define measurable success plans, and run customer enablement through training and analytics. Monitor usage signals, run QBRs/value reviews, detect churn risk early, and mentor the CVA team while representing the function in cross-functional account strategy.

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FursaFursa
Mixpanel
Mixpanel
2 days ago

Senior Customer Value Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own adoption, value realization, and account health for a portfolio of existing customers, especially complex accounts undergoing platform migrations or re-implementations. Lead end-to-end onboarding outcomes and overall onboarding programs in partnership with a Delivery Engineer, define measurable success plans, and run customer enablement through training and analytics. Monitor usage signals, run QBRs/value reviews, detect churn risk early, and mentor the CVA team while representing the function in cross-functional account strategy.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own onboarding outcomes and drive customers to first realized value, taking the handoff from the Account Executive and partnering with the Delivery Engineer.
  • •Own complex onboarding programs end-to-end, sequencing activities against technical implementation plans and owning onboarding-complete milestones across workstreams.
  • •Define success plans by mapping business objectives to use cases and establishing measurable baselines to prove value later.
  • •Lead structured change-management planning for migrations or re-implementations, including stakeholder/impact mapping, resistance analysis, tailored communications, training, and success measurement plans.
  • •Monitor product usage and account health signals, run business reviews (including QBRs), quantify value delivered, and detect churn/health risk early to drive value-linked save actions.

Pay and Benefits

Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •6–8+ years in customer success, consulting, or a related client-facing role supporting B2B SaaS accounts, including complex multi-stakeholder engagements such as platform migrations or structured change programs.
  • •Proven ownership of structured programs or project plans spanning multiple workstreams and internal partners.
  • •Comfort working directly with data (read dashboards, reason about event taxonomy) and credibly collaborate with a customer’s technical team.
  • •Track record of executive-level relationship-building and handling ambiguous, high-stakes situations like escalations, skeptical executives, or churn risk.
  • •Hands-on experience with AI or agentic tooling (e.g., MCP-based workflows, LLM copilots, or similar).
Experience:6+ yearsB2B SaaSCustomer successConsultingPlatform migrationAnalytics
Skills:MentoringExecutive relationship-buildingChange managementProgram ownershipJudgment
Languages:English
Tech Stack:Mixpanel AIMixpanel AgentMCPLLM copilotsDashboardEvent taxonomy

Company Brief

Mixpanel
Provides a product analytics and user-behavior platform that helps companies measure engagement, retention, and conversions. Mixpanel delivers event-based analytics, funnels, cohorts, and customizable reports to inform product decisions and optimize user experiences.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn