RealReal

2 weeks ago

Customer Experience Lead (Keyholder) - Boston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Lead in-store customer experience by engaging customers on sustainable luxury fashion, driving sales through product knowledge and suggestive selling, and building brand loyalty. Support consignment drop-offs by clearly communicating the process and ensuring items are reviewed, processed, and shipped to TRR quality standards. Coordinate store opening/closing, support daily store tasks, and partner with management to train, coach, and motivate associates to meet goals.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive sales by engaging customers, using suggestive selling, and sharing product knowledge while supporting multiple customer journeys.
•Educate customers on the company’s mission and consignment process, setting proper expectations during drop-off and supporting consignor relations issues.
•Review, process, and prepare consigned items for shipment, ensuring they are cataloged and meet TRR quality standards while maintaining high handling quality.
•Perform and coordinate store opening and closing procedures in compliance with company procedures.
•Support store management with training, developing, coaching, and motivating associates, and assist with daily store tasks and brand standards.

Pay and Benefits

Salary: USD 26 - 30 hourly

Perks:401kEquityHealth InsuranceDentalVisionCommuter BenefitsParental LeavePaid Leave

Key Requirements

•2+ years retail experience in a customer or business-facing position.
•Ability to work flexible hours, including holidays, evenings, and weekends.
•Ability to problem-solve to meet customer needs.
•Positive, friendly demeanor representing the brand with integrity and professionalism.
•Strong organizational and time management skills to balance competing priorities.

Experience:2+ yearsRetailLuxury

Skills:Customer focusCoachingProblem-solvingOrganizational skillsTime management

Tech Stack:Google SuiteSalesforceMacIOSAIMachine learning

Company Brief

RealReal

Industry: Online Marketplaces

Website

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RealReal

2 weeks ago

Customer Experience Lead (Keyholder) - Boston

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Drive sales by engaging customers, using suggestive selling, and sharing product knowledge while supporting multiple customer journeys.
•Educate customers on the company’s mission and consignment process, setting proper expectations during drop-off and supporting consignor relations issues.
•Review, process, and prepare consigned items for shipment, ensuring they are cataloged and meet TRR quality standards while maintaining high handling quality.
•Perform and coordinate store opening and closing procedures in compliance with company procedures.
•Support store management with training, developing, coaching, and motivating associates, and assist with daily store tasks and brand standards.

Pay and Benefits

Salary: USD 26 - 30 hourly

Perks:401kEquityHealth InsuranceDentalVisionCommuter BenefitsParental LeavePaid Leave

Key Requirements

•2+ years retail experience in a customer or business-facing position.
•Ability to work flexible hours, including holidays, evenings, and weekends.
•Ability to problem-solve to meet customer needs.
•Positive, friendly demeanor representing the brand with integrity and professionalism.
•Strong organizational and time management skills to balance competing priorities.

Experience:2+ yearsRetailLuxury

Skills:Customer focusCoachingProblem-solvingOrganizational skillsTime management

Tech Stack:Google SuiteSalesforceMacIOSAIMachine learning

Company Brief

RealReal

Industry: Online Marketplaces

Website