Technical Support Senior Technician

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Organizational skills","Interpersonal skills","Troubleshooting","Customer handling"]

Provide first-level technical support to customers for Dell desktops, laptops, and peripherals via phone/email and online channels. Troubleshoot installation, operation, configuration, and customization issues using documented procedures, analyze root causes, and recommend solutions. Log and track incidents while keeping customers updated through resolution, and use remote diagnostic tools for critical matters. Work with the Technical Support team in Casablanca for Middle East customer needs.

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FursaFursa
Dell
Dell
4 days ago

Technical Support Senior Technician

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide first-level technical support to customers for Dell desktops, laptops, and peripherals via phone/email and online channels. Troubleshoot installation, operation, configuration, and customization issues using documented procedures, analyze root causes, and recommend solutions. Log and track incidents while keeping customers updated through resolution, and use remote diagnostic tools for critical matters. Work with the Technical Support team in Casablanca for Middle East customer needs.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support through phone/email and online channels
  • •Use troubleshooting techniques and tools to identify technical defects/issues
  • •Assign incidents in line with documented guidelines and procedures
  • •Support customers through problem resolution and keep them informed throughout the incident
  • •Clearly log and track solution details and maintain/update the customer database

Key Requirements

  • •Fluent communication skills in French
  • •Minimum of 1-year related experience in Technical Support
  • •Ability to analyze and solve technical problems using troubleshooting skills
  • •Good organizational and interpersonal skills
  • •Excellent telephone and customer handling skills
Experience:1+ years
Skills:CommunicationOrganizational skillsInterpersonal skillsTroubleshootingCustomer handling
Languages:French

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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