Sachbearbeiter Schaden Assistance - Französisch (m/w/d) (Zürich, CH)

Zurich Insurance
Zurich
Workplace: HybridFull timeFunction: Administration & Executive AssistanceEducation: certificationSkills: ["Customer orientation","Service orientation","Problem-solving","Reliability","Communication"]

Handle travel-related insurance claims and roadside assistance cases for customers in Switzerland and abroad, working as the direct point of contact. In a multilingual team, you assess and process cases, maintain regular phone and written customer communication, and coordinate with partners and travel agencies. You also support Underwriting and Field Sales teams, bringing strong service orientation, reliability, and excellent German and French skills.

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Zurich Insurance
Zurich Insurance
1 day ago

Sachbearbeiter Schaden Assistance - Französisch (m/w/d) (Zürich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle travel-related insurance claims and roadside assistance cases for customers in Switzerland and abroad, working as the direct point of contact. In a multilingual team, you assess and process cases, maintain regular phone and written customer communication, and coordinate with partners and travel agencies. You also support Underwriting and Field Sales teams, bringing strong service orientation, reliability, and excellent German and French skills.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Actively process travel insurance claims and roadside assistance cases in Switzerland and abroad.
  • •Process claims in a team across different languages.
  • •Maintain regular written and phone contact with customers.
  • •Coordinate with interfaces such as partners and travel agencies.
  • •Support Underwriting and Field Sales teams with claim-related work.

Key Requirements

  • •Completed commercial training (EFZ) or an equivalent qualification.
  • •Several years of professional experience, ideally in insurance, travel, or tourism.
  • •Very good German skills and very good French skills (additional languages like English are an advantage).
  • •Ability to quickly understand issues and work reliably under pressure.
  • •Strong customer/service orientation and confidence with MS Office and IT systems.
Experience:InsuranceTravelTourism
Education:Certification / Diploma
Skills:Customer orientationService orientationProblem-solvingReliabilityCommunication
Languages:GermanFrenchEnglish
Tech Stack:MS OfficeIT systems

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn