Senior Manager, Service Now Platform

Zscaler
San Jose
Workplace: HybridFull timeUSD 164,500 - 235,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Ownership","Problem-solving","Collaboration","Constructive feedback","Adaptability"]

Lead the architecture and engineering excellence of the ServiceNow ecosystem, while driving adoption of ServiceNow AI capabilities (Now Assist, Generative AI, and AI Agents) to automate business processes and reduce operational overhead. Establish reusable integration standards and platform guardrails, modernize engineering practices with CI/CD, automated testing, and source control governance, and mentor a high-performing team to deliver fast MVP releases using Agile development.

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FursaFursa
Zscaler
Zscaler
1 month ago

Senior Manager, Service Now Platform

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the architecture and engineering excellence of the ServiceNow ecosystem, while driving adoption of ServiceNow AI capabilities (Now Assist, Generative AI, and AI Agents) to automate business processes and reduce operational overhead. Establish reusable integration standards and platform guardrails, modernize engineering practices with CI/CD, automated testing, and source control governance, and mentor a high-performing team to deliver fast MVP releases using Agile development.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead ServiceNow ecosystem architecture, engineering excellence, and team development.
  • •Define and execute strategy to adopt modern ServiceNow AI capabilities to automate processes and reduce overhead.
  • •Establish and enforce out-of-the-box design standards, reusable integration patterns, and platform guardrails to prevent technical debt and ensure upgrade safety.
  • •Drive a high-velocity Agile development model using rapid prototyping and iterative sprint cycles to deliver MVP releases.
  • •Modernize engineering practices by expanding automated test framework coverage, implementing CI/CD deployment pipelines, and standardizing source control governance.

Pay and Benefits

Salary: USD 164,500 - 235,000 annually
Perks:Health InsurancePaid LeaveParental LeaveRetirementLearning Budget

Key Requirements

  • •10+ years of hands-on ServiceNow architecture and development experience, including deep proficiency in JavaScript, APIs, IntegrationHub, and core platform suites.
  • •3+ years managing direct reports (developers, architects, QA engineers) and establishing engineering quality standards.
  • •Experience deploying and scaling ServiceNow AI capabilities, including Now Assist, AI Agents, Virtual Agent, and predictive workflows.
  • •Strong experience with modern engineering practices such as source control, CI/CD pipelines, automated testing, and developer productivity standards.
  • •Stakeholder management skills with a bias toward action, translating business strategy into rapid MVP releases while managing technical debt.
Skills:OwnershipProblem-solvingCollaborationConstructive feedbackAdaptability
Languages:English
Tech Stack:ServiceNowNow AssistGenerative AIAI AgentsVirtual AgentPredictive workflowsLLM integrationsIntelligent workflow automationJavaScriptAPIsIntegrationHubAgileRapid prototypingCI/CDAutomated testingSource controlMVP releases

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn