Payoneer

2 months ago

Customer Success Manager-KA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Drive adoption and growth of Payoneer solutions in China by managing key customers and building strong relationships, with a focus on scalable customer engagement. Own accountability for revenue, upsell, and cross-sell while coordinating with cross-functional teams to optimize client success and market penetration in Shenzhen/Guangzhou, China.

Location: Shenzhen, Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee and manage existing client relationships and identify business opportunities, collaboratively develop value propositions addressing client needs.
•Strengthen relationships, create new engagements, and develop solutions to maximize retention, up-selling and cross-selling.
•Maintain and exceed revenue and upselling targets from direct business.
•Maintain all information of customers’ activity within CRM platform.
•Build business success stories and case studies, and review/process improvements to drive client business and market penetration.

Key Requirements

•A bachelor’s degree, preferably in business or communications.
•Native Mandarin with high level of English communications.
•3+ years of account management, business development or other relevant experience.
•5+ years of experience in selling complex solutions to corporate level clients.
•Experience with CRM systems (e.g., Salesforce) and ability to analyze and forecast financial impact.

Experience:3-5 yearsPaymentsBankingCross-borderFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalAttention to detailCommercial acumen

Languages:MandarinEnglish

Tech Stack:SalesforceCRMBI toolsData analytics

Company Brief

Payoneer

Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn

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Payoneer

2 months ago

Customer Success Manager-KA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Shenzhen, Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee and manage existing client relationships and identify business opportunities, collaboratively develop value propositions addressing client needs.
•Strengthen relationships, create new engagements, and develop solutions to maximize retention, up-selling and cross-selling.
•Maintain and exceed revenue and upselling targets from direct business.
•Maintain all information of customers’ activity within CRM platform.
•Build business success stories and case studies, and review/process improvements to drive client business and market penetration.

Key Requirements

•A bachelor’s degree, preferably in business or communications.
•Native Mandarin with high level of English communications.
•3+ years of account management, business development or other relevant experience.
•5+ years of experience in selling complex solutions to corporate level clients.
•Experience with CRM systems (e.g., Salesforce) and ability to analyze and forecast financial impact.

Experience:3-5 yearsPaymentsBankingCross-borderFintech

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalAttention to detailCommercial acumen

Languages:MandarinEnglish

Tech Stack:SalesforceCRMBI toolsData analytics

Company Brief

Payoneer

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: New York, United States

Founded: 2005

Website LinkedIn