Adyen

1 month ago

Team Lead - Account Management, Scaled

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Lead and develop a Chicago-based Account Management team serving North American mid-sized digital and e-commerce merchants. Own commercial targets, drive growth and expansion, and advance scalability through automation and better tool usage (Gainsight, Salesforce). Collaborate with Marketing, Sales, Product, Support and Operations to deliver exceptional merchant experiences in a fast-paced, hybrid environment.

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and coach a diverse team of account management professionals to deliver exceptional merchant experiences.
•Own and drive annual commercial targets at the team level through data-driven outreach.
•Lead scalability initiatives, including automation and smarter use of commercial tools to handle growing merchant volumes.
•Oversee day-to-day operational aspects, including merchant escalations and critical commercial negotiations.
•Collaborate with Marketing, Sales, Product, Technical Support, and Operations to align on strategy and feedback loops.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually

Key Requirements

•5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries.
•Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued.
•You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen.
•Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals.
•Fluent in English; excellent communication and presentation skills are a must.

Experience:5+ yearsFinTechSaaSE-commerce

Skills:LeadershipCommunicationNegotiationEmpathyPresentation

Languages:English

Tech Stack:GainsightSalesforceAPIs

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn

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Adyen

1 month ago

Team Lead - Account Management, Scaled

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Chicago

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead and coach a diverse team of account management professionals to deliver exceptional merchant experiences.
•Own and drive annual commercial targets at the team level through data-driven outreach.
•Lead scalability initiatives, including automation and smarter use of commercial tools to handle growing merchant volumes.
•Oversee day-to-day operational aspects, including merchant escalations and critical commercial negotiations.
•Collaborate with Marketing, Sales, Product, Technical Support, and Operations to align on strategy and feedback loops.

Pay and Benefits

Salary: USD 130,000 - 170,000 annually

Key Requirements

•5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success, and/or Sales within the FinTech, SaaS, or E-commerce industries.
•Team leadership experience is a plus, but experience in mentoring, coaching, or developing a team with mixed tenures is equally valued.
•You have owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen.
•Strong leadership and interpersonal skills: you listen, show empathy, communicate effectively, and can motivate a team to hit individual and collective goals.
•Fluent in English; excellent communication and presentation skills are a must.

Experience:5+ yearsFinTechSaaSE-commerce

Skills:LeadershipCommunicationNegotiationEmpathyPresentation

Languages:English

Tech Stack:GainsightSalesforceAPIs

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn