Partner Operations Manager
Airbnb
Gurugram
Workplace: HybridFull timeINR 3,430,000 - 4,900,000 annuallyFunction: Business OperationsExperience: 8-16 yearsSkills: ["Stakeholder management","Communication","Storytelling","Organizational skills","Root cause analysis"]Support the Community Support Delivery function by driving end-to-end performance for assigned partners and services, including operationalizing and scaling BPO processes. Balance day-to-day delivery needs with continuous performance improvement by partnering with internal teams like Quality, Workforce Planning, and Training. Serve as a single point of contact, present performance updates to leadership, lead initiatives and risk mitigation, and use data to guide root-cause-driven action.
