Customer Success Manager -German speaker

Salesforce
Dublin
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsSkills: ["Consulting","Trusted advisor","Executive communication","Risk mitigation","Customer relationship management"]

Drive customer value realization by partnering with enterprise customers using Salesforce’s Customer Success Methodology. Specialize in one or more business lines, clouds, or industries to guide adoption, governance, and organizational change. Build executive-level relationships, proactively identify risks, deliver adoption paths and enablement plans, and communicate important product updates to help customers accelerate business and technology outcomes.

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Salesforce
Salesforce
1 day ago

Customer Success Manager -German speaker

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Job Summary

Drive customer value realization by partnering with enterprise customers using Salesforce’s Customer Success Methodology. Specialize in one or more business lines, clouds, or industries to guide adoption, governance, and organizational change. Build executive-level relationships, proactively identify risks, deliver adoption paths and enablement plans, and communicate important product updates to help customers accelerate business and technology outcomes.
Location: Dublin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Use the Customer Success Methodology to understand customer goals and provide recommendations to achieve business and technology objectives.
  • •Develop deep knowledge of customers’ Salesforce implementations and evangelize Salesforce capabilities across Clouds.
  • •Guide customers on organizational strategy, governance, and organizational change processes based on customer needs.
  • •Apply hands-on Salesforce product knowledge to support customer priorities and roadmaps.
  • •Proactively identify risks and build risk mitigation, adoption path, and enablement plans; communicate relevant technical product changes and updates.

Key Requirements

  • •7-10 years of relevant industry expertise as an experienced professional.
  • •In-depth knowledge of one or more lines of business, including a specific cloud or industry.
  • •Strong consulting skills and proven results working as a Trusted Advisor to drive customer business value.
  • •Ability to lead influential C-level conversations, facilitate difficult discussions, and handle objections.
  • •Fluency in German & English is required.
Experience:7-10 years
Skills:ConsultingTrusted advisorExecutive communicationRisk mitigationCustomer relationship management
Languages:GermanEnglish
Tech Stack:SalesforceAgentforceSalesforce Clouds

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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