Physical Damage Specialist

USAA
San Antonio
Workplace: HybridFull timeUSD 77,120 - 147,390 annuallyFunction: Insurance & ActuarialExperience: 4+ yearsEducation: high_schoolSkills: ["Problem-solving","Communication","Customer service","Time management","Organizational skills"]

Oversee third-party physical damage vendors to ensure accurate, high-quality work products that meet contract requirements. Evaluate vendor output, resolve claim discrepancies, and guide decisions for borderline Total Loss situations within delegated authority. Build and maintain vendor relationships through virtual and in-person interactions, support catastrophe and workload surges, and ensure risks are identified and controlled in line with USAA risk and compliance policies.

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FursaFursa
USAA
USAA
2 days ago

Physical Damage Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Oversee third-party physical damage vendors to ensure accurate, high-quality work products that meet contract requirements. Evaluate vendor output, resolve claim discrepancies, and guide decisions for borderline Total Loss situations within delegated authority. Build and maintain vendor relationships through virtual and in-person interactions, support catastrophe and workload surges, and ensure risks are identified and controlled in line with USAA risk and compliance policies.
Location: San Antonio
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Onboard, oversee, and coach third-party vendors to meet contractual and operational goals
  • •Evaluate vendor work product for quality, accuracy, and compliance with contract terms
  • •Resolve complaints and payment discrepancies within vendor operating instructions
  • •Provide direction on borderline Total Loss situations and make decisions within granted authority
  • •Support workload surges/catastrophe operations and manage throughput for Auto Physical Damage processes

Pay and Benefits

Salary: USD 77,120 - 147,390 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeaveAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •High School Diploma or General Equivalency Diploma
  • •4 years auto physical damage estimating experience
  • •Obtain and maintain I-CAR Platinum Pro-Level 3 certification within 12 months of hire
  • •Acquire and maintain an insurance adjuster license within 90 days and designated number of attempts
  • •Strong communication skills and ability to prioritize, problem solve, and provide next-step resolution
Experience:4+ years
Education:High School
Skills:Problem-solvingCommunicationCustomer serviceTime managementOrganizational skills
Licenses:Insurance adjuster license
Certifications:I-CAR Platinum Pro-Level 3
Tech Stack:CCC

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn