Assistant Room Service Manager

Kempinski
Al Khobar
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Teamwork","Customer service","Communication","Attention to detail"]

Manage and lead the room service outlet team to deliver a courteous, professional guest experience aligned with Kempinski standards. Act as Duty Manager when required, oversee cleanliness and operations, and drive sales by upselling menu items and alternatives. Support reporting and analysis using the department’s profit and loss understanding, coordinate meetings, handle guest enquiries, and ensure opening/closing procedures, inventories, and POS operations are completed accurately.

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Kempinski
Kempinski
1 day ago

Assistant Room Service Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Manage and lead the room service outlet team to deliver a courteous, professional guest experience aligned with Kempinski standards. Act as Duty Manager when required, oversee cleanliness and operations, and drive sales by upselling menu items and alternatives. Support reporting and analysis using the department’s profit and loss understanding, coordinate meetings, handle guest enquiries, and ensure opening/closing procedures, inventories, and POS operations are completed accurately.
Location: Al Khobar
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support and lead room service operations, ensuring quality service and cleanliness/organization in the outlet area.
  • •Train and assume training responsibilities as requested by the Room Service Manager and conduct/attend daily pre-shift and staff meetings.
  • •Drive sales and profit by performing upselling for menu items and offering alternatives.
  • •Handle guest enquiries and complaints in a courteous and efficient manner, ensuring follow-up with the guest.
  • •Act as Duty Manager in the absence of the Room Service Manager and Food & Beverage leadership, including opening/closing procedures and reporting incidents requiring disciplinary action.

Key Requirements

  • •Lead room service efficiently in costs and expenses while maintaining quality and driving revenue and profit.
  • •Provide courteous, professional service and ensure outlet employees follow Kempinski grooming and service standards.
  • •Act as Manager in duty in the absence of the Room Service Manager and support outlet meetings and reporting.
  • •Understand and support monthly profit and loss for the department, and produce outlet reports and analysis for monthly performance meetings.
  • •Operate the outlet’s POS system at the trained responsibility level and perform upselling for offered items and alternatives.
Skills:LeadershipTeamworkCustomer serviceCommunicationAttention to detail
Tech Stack:POS system

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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