Dialpad

1 day ago

Lead Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own post-sales customer success for Dialpad, building trusted relationships and driving adoption, training, and best-practice development to increase ROI. Act as a team lead for escalations, mentor CSMs, and serve as the voice of the customer across Sales, Marketing, Product, Engineering, and Data Science. Monitor accounts for churn risk, manage renewals, and help resolve issues with clear documentation and regular status alignment.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead all post-sales activities through strong relationship-building, product knowledge, planning, and execution.
•Act in a team lead capacity by handling escalations and supporting the CSM team.
•Provide mentoring and coaching to support CSM development.
•Serve as the voice of the customer and partner cross-functionally with Sales, Marketing, Product, Engineering, and Data Science.
•Retain customers by managing adoption, training, best-practice development, renewals, escalations, and churn risk.

Key Requirements

•3-5 years of experience in Customer Success.
•Previous lead experience is preferred.
•Experience with telecommunication or SaaS providers.
•A passion for providing top-notch account management.
•Strong written communication, time management, and organizational skills.

Experience:3-5 years

Skills:CommunicationTime managementOrganizational skillsEmpatheticPersistentOptimisticCuriousScrappy

Tech Stack:AIAgentic AI

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

1 day ago

Lead Customer Success Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead all post-sales activities through strong relationship-building, product knowledge, planning, and execution.
•Act in a team lead capacity by handling escalations and supporting the CSM team.
•Provide mentoring and coaching to support CSM development.
•Serve as the voice of the customer and partner cross-functionally with Sales, Marketing, Product, Engineering, and Data Science.
•Retain customers by managing adoption, training, best-practice development, renewals, escalations, and churn risk.

Key Requirements

•3-5 years of experience in Customer Success.
•Previous lead experience is preferred.
•Experience with telecommunication or SaaS providers.
•A passion for providing top-notch account management.
•Strong written communication, time management, and organizational skills.

Experience:3-5 years

Skills:CommunicationTime managementOrganizational skillsEmpatheticPersistentOptimisticCuriousScrappy

Tech Stack:AIAgentic AI

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn