Customer Success Manager

O'Reilly Media
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship building","Data-driven","Problem-solving"]

The Customer Success Manager guides users through onboarding, adoption, and value realization of the O'Reilly platform. You’ll act as a trusted advisor, align success metrics with customer goals, and collaborate across Product, Sales, and Services to drive long-term ROI for enterprise and professional customers. Data-driven insights and cross-functional coordination help embed the platform into customers’ engineering and development cultures.

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O'Reilly Media
O'Reilly Media
4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Closed

Job Summary

The Customer Success Manager guides users through onboarding, adoption, and value realization of the O'Reilly platform. You’ll act as a trusted advisor, align success metrics with customer goals, and collaborate across Product, Sales, and Services to drive long-term ROI for enterprise and professional customers. Data-driven insights and cross-functional coordination help embed the platform into customers’ engineering and development cultures.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Strategic Value Alignment: Develop deep relationships with stakeholders to provide best practices, guidance, and strategic roadmaps for workforce transformation.
  • •Engagement & Implementation: Lead onboarding sessions to move customers from initial login to active, habitual usage and conduct live training to ensure platform adoption.
  • •Cross-Functional Collaboration: Partner with Product, Sales, and Services to translate customer needs into product insights and assist in account planning and growth discussions.

Key Requirements

  • •Bachelor’s Degree
  • •3+ years in a customer-facing role such as Customer Success, Professional Services, or Technical Consulting
  • •Deep understanding of SaaS business models and how to drive user adoption in a subscription-based environment
  • •Strong written and verbal communication skills; ability to present confidently to both technical teams and executive leadership
  • •Comfortable using data to tell a story and prove the value of a platform to stakeholders
Experience:3+ yearsSaaSCustomer successSubscription-based
Education:Bachelor's
Skills:CommunicationRelationship buildingData-drivenProblem-solving
Languages:English
Tech Stack:SalesforceGainsight

Company Brief

O'Reilly Media
O'Reilly Media is a global learning company that publishes technology and business books, produces conferences and training, and offers online learning and certification through its O'Reilly online platform to help professionals develop technical skills.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Sebastopol, United States
Founded: 1978
WebsiteLinkedIn