Email Operations Principal

Braze
New York
Workplace: HybridFull timeUSD 81,000 - 127,000 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Problem-solving","Stakeholder management","Ownership","Communication","Analytical thinking"]

Own critical email infrastructure operations as the team rebuilds and scales. Manage IP pool strategy, allocation, and capacity planning to improve scalability, reliability, and customer onboarding timelines. Analyze setup workflow performance to remove bottlenecks, resolve high-scale technical escalations, and optimize deliverability. Develop scalable operational frameworks (playbooks, compliance guidelines, enablement) and partner cross-functionally with engineering, product, sales, and support. Mentor junior team members and drive continuous improvement through automation and measurable metrics.

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FursaFursa
Braze
Braze
18 hours ago

Email Operations Principal

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Last checked: 7 hours agoStatus: Live

Job Summary

Own critical email infrastructure operations as the team rebuilds and scales. Manage IP pool strategy, allocation, and capacity planning to improve scalability, reliability, and customer onboarding timelines. Analyze setup workflow performance to remove bottlenecks, resolve high-scale technical escalations, and optimize deliverability. Develop scalable operational frameworks (playbooks, compliance guidelines, enablement) and partner cross-functionally with engineering, product, sales, and support. Mentor junior team members and drive continuous improvement through automation and measurable metrics.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Manage complex email infrastructure initiatives including IP Pool strategy, allocation processes, and capacity planning to improve scalability, reliability, and onboarding timelines.
  • •Drive operational health by analyzing workflow performance metrics, identifying bottlenecks, and implementing improvements to increase efficiency and reduce time-to-value.
  • •Own and resolve high-scale technical escalations and complex customer setup challenges as the subject matter expert for diagnosing infrastructure anomalies and optimizing deliverability.
  • •Develop and maintain scalable operational frameworks (best practices, compliance guidelines, playbooks, enablement materials) to support growth across markets, email providers, and CDN partnerships.
  • •Partner with internal teams to identify tooling/workflow gaps, define requirements, and improve automation and operational efficiency; mentor junior team members.

Pay and Benefits

Salary: USD 81,000 - 127,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementEquityLearning BudgetParental Leave

Key Requirements

  • •5–7+ years in an operational, technical, or customer-facing role supporting a technical product, ideally in SaaS, mobile, marketing automation, or email technology.
  • •End-to-end ownership of complex operational issues, using judgment to navigate ambiguity, prioritize, and deliver high-quality customer outcomes.
  • •Strong understanding of email systems/messaging infrastructure with ability to diagnose issues and partner effectively with engineering, product, support, and other technical teams.
  • •Exceptional communication and stakeholder management skills to influence decisions, build alignment, and drive resolution across technical and non-technical audiences.
  • •Highly analytical, data-driven experience defining and monitoring metrics, identifying trends/root causes, and translating insights into operational improvements.
Experience:5+ yearsSaaSMobileMarketing automationEmail technology
Skills:Problem-solvingStakeholder managementOwnershipCommunicationAnalytical thinking
Languages:English
Tech Stack:SparkPostSendGridAmazon Simple Email Service (SES)FinancialForceTray.ioLookerSlackbotsPagerDutyCDN

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn