Solutions Engineering Manager

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Fortaleza
Workplace: RemoteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 5+ yearsSkills: ["Mentoring","Root-cause problem solving","Strategic leadership","Partner-focused mindset","Cross-functional collaboration"]

Lead a Forward Deployed Solutions team in a player-coach role, shifting client support from reactive ticket handling to proactive partner solutions architecture. Own AI deflection workflows and internal tooling to eliminate repetitive queries, while tracking partner health metrics like technical SLAs and deployment success. Serve as the primary technical lead for high-value Brazilian enterprise clients, driving complex integrations and architectural reviews with hands-on work in JavaScript, APIs, and ad server configurations.

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FursaFursa
MonetizeMore
MonetizeMore
1 month ago

Solutions Engineering Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead a Forward Deployed Solutions team in a player-coach role, shifting client support from reactive ticket handling to proactive partner solutions architecture. Own AI deflection workflows and internal tooling to eliminate repetitive queries, while tracking partner health metrics like technical SLAs and deployment success. Serve as the primary technical lead for high-value Brazilian enterprise clients, driving complex integrations and architectural reviews with hands-on work in JavaScript, APIs, and ad server configurations.
Location: Fortaleza
Workplace: Remote
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Manage, mentor, and upskill a team of solutions engineers while evolving culture from reactive support to proactive partner solutions architecture.
  • •Design and maintain internal AI-driven tools, automated deflection workflows, and self-serve technical documentation to reduce repetitive queries.
  • •Own partner technical health by monitoring revenue performance, deployment success, and technical SLAs across partner accounts.
  • •Lead complex client integrations, architectural reviews, and troubleshooting for Brazilian enterprise clients, solving issues on the fly when needed.
  • •Build custom solutions and improvements using JavaScript, APIs, network requests, and ad server configurations, and feed recurring partner pain points into product/engineering roadmaps.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •5+ years of software/solutions engineering experience with 1–2+ years as a technical lead, team lead, or engineering manager who mentors others.
  • •Practical experience building or configuring workflow automation, LLM API integrations, or automated knowledge loops for technical operations.
  • •Native or fluent Portuguese and fluent English to lead Brazilian client accounts and collaborate with global teams.
  • •Proficiency in front-end web technologies (JavaScript ES6+, HTML/CSS, REST APIs, HTTP) and debugging with Chrome DevTools.
  • •Hands-on experience with Google Ad Manager (GAM), Prebid.js, header bidding, or SDK integrations is highly preferred.
Experience:5+ yearsAd techSoftware engineeringAILLMWorkflow automation
Skills:MentoringRoot-cause problem solvingStrategic leadershipPartner-focused mindsetCross-functional collaboration
Languages:PortugueseEnglish
Tech Stack:JavaScriptES6HTMLCSSREST APIsHTTPChrome DevToolsGoogle Ad Manager (GAM)Prebid.jsHeader BiddingLLM APIsAPIsNetwork requestsAd server configs

Company Brief

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Provides ad-tech and managed ad-ops services (PubGuru, TrafficCop) to help web publishers maximize programmatic ad revenue, plus platform integrations and IVT protection.
Industry: Advertising Media Groups
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Growth Stage Startup
Funding: Bootstrapped
Headquarters: White Rock, Canada
Founded: 2010
Glassdoor
Glassdoor: 3.7
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