Customer Success Manager

Wise
São Paulo
Workplace: HybridFull timeBRL 16,000 - 20,000 monthlyFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Curious","Structured","Data-driven","Strong communicator","Autonomous","Proactive","Reliability","Transparency","Problem-solving"]

Own the operational success of a portfolio of Brazilian banking and fintech partners by serving as their key escalation and day-to-day contact for Wise’s Cards API/MCA and remittance offerings. Drive retention and performance through health metrics, QBRs, and incident response, while collaborating cross-functionally across Product, Engineering, Compliance, Legal, and Servicing. Use data to identify friction, lead improvements end-to-end, and navigate Brazil-specific regulatory requirements.

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FursaFursa
Wise
Wise
1 day ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the operational success of a portfolio of Brazilian banking and fintech partners by serving as their key escalation and day-to-day contact for Wise’s Cards API/MCA and remittance offerings. Drive retention and performance through health metrics, QBRs, and incident response, while collaborating cross-functionally across Product, Engineering, Compliance, Legal, and Servicing. Use data to identify friction, lead improvements end-to-end, and navigate Brazil-specific regulatory requirements.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own operational relationships with a portfolio of Brazil-based banking and fintech partners as the key operational contact for escalations, improvement initiatives, and day-to-day queries.
  • •Drive partner retention and performance by working with Account Managers to improve success rates, reduce defect/contact/RFI rates, improve card authorization rates, and increase operational scalability.
  • •Build and execute operational account plans by tracking health metrics, identifying friction, and leading cross-functional initiatives to resolve issues.
  • •Lead quarterly business reviews (QBRs) by presenting operational performance data and aligning partner priorities and roadmap discussions.
  • •Lead incident response by coordinating between partners and Wise teams during service disruptions and keeping partners informed throughout.

Pay and Benefits

Salary: BRL 16,000 - 20,000 monthly

Key Requirements

  • •3–5+ years of experience in customer success, account management, or operational roles, ideally supporting partners/clients in payments, fintech, or financial services.
  • •Experience managing B2B operational relationships with external partners or enterprise clients.
  • •Data-driven mindset with comfort working with operational data to identify trends and drive decisions.
  • •Project management skills to lead improvement initiatives end-to-end with cross-functional teams and hold stakeholders accountable.
  • •Technical fluency with APIs, webhooks, and integrations (conceptual understanding) and confidence discussing technical topics with partners and engineers.
Experience:3-5 yearsFintechPaymentsFinancial services
Skills:CuriousStructuredData-drivenStrong communicatorAutonomousProactiveReliabilityTransparencyProblem-solving
Languages:EnglishPortuguese
Tech Stack:APIsWebhooksIntegrationsCards APIMCABIN managementLookerSQL

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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Glassdoor: 3.8
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