Lead CSR/Teller - Chevy Chase, KY - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Risk awareness","Confidentiality","Problem resolution","Leadership"]

Provide advanced customer service as the most complex CSR/Teller role, using independent judgment to guide customers to the right business partners for consultative conversations. Deepen customer relationships, resolve questions with timely follow-up, protect customer confidentiality, and support ethical conduct and risk accountability. Coordinate with the Financial Center Manager on cash counts and FCA requests, maintain accurate balancing, and assist with training newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
2 days ago

Lead CSR/Teller - Chevy Chase, KY - Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide advanced customer service as the most complex CSR/Teller role, using independent judgment to guide customers to the right business partners for consultative conversations. Deepen customer relationships, resolve questions with timely follow-up, protect customer confidentiality, and support ethical conduct and risk accountability. Coordinate with the Financial Center Manager on cash counts and FCA requests, maintain accurate balancing, and assist with training newly hired Customer Service Representatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service, exercising independent judgment and referring customers to appropriate business partners for consultative conversations.
  • •Listen to customer needs, ask questions, provide follow-up, and find solutions to address issues while maintaining clear communication.
  • •Perform cash handling and daily office responsibilities, including balancing records and identifying/correcting outages.
  • •Collaborate with the Financial Center Manager to ensure monthly cash counts and gather/report monthly FCA requests.
  • •Assist in training newly hired Customer Service Representatives and serve as a resource for customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Experience:Banking
Education:High School
Skills:Customer serviceRisk awarenessConfidentialityProblem resolutionLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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