Sr Technical Support Representative

Skydio
San Mateo
Workplace: RemoteFull time59,600 - 100,000 annuallyFunction: Customer Support (Service Desk)Experience: 5-7 yearsSkills: ["Communication","Problem-solving","Teamwork","Customer service","Time management"]

Seeking a technically adept support professional to assist commercial Skydio pilots and drone operators by troubleshooting software, hardware, and cloud issues; you’ll guide customers through product features, capture data for product improvements, and work across teams to deliver a high-quality UAS support experience in a 4x10 schedule with some travel.

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FursaFursa
Skydio
Skydio
1 year ago

Sr Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Seeking a technically adept support professional to assist commercial Skydio pilots and drone operators by troubleshooting software, hardware, and cloud issues; you’ll guide customers through product features, capture data for product improvements, and work across teams to deliver a high-quality UAS support experience in a 4x10 schedule with some travel.
Location: San Mateo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Sr. Manager level

Key Responsibilities

  • •Deliver premier technical support to drive customer satisfaction and brand evangelism
  • •Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers
  • •Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
  • •Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time
  • •Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships
Travel: Low travel

Pay and Benefits

Salary: 59,600 - 100,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveHoliday PayEquity

Key Requirements

  • •5-7 years of Technical Support experience with drones/UAV/UAS
  • •Must have previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
  • •Willing to work a flexible schedule within a 10 to 7 hours of operations
  • •Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment
  • •Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
Experience:5-7 yearsDronesUAVUAS
Skills:CommunicationProblem-solvingTeamworkCustomer serviceTime management
Tech Stack:ZendeskSalesforce Service CloudCRMTroubleshooting

Company Brief

Skydio
Designs and manufactures autonomous consumer and enterprise drones using AI-powered vision and navigation systems for inspection, mapping, public safety, and industrial applications. Focuses on rugged, fully autonomous flight and end-to-end drone solutions.
Industry: Drones & Aerial Logistics
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Mateo, United States
Founded: 2014
WebsiteLinkedIn