Senior Manager, Onboarding (high-touch customers)

Pleo
London, Lisbon, Madrid
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsSkills: ["Relationship-first leadership","People-management","Executive communication","Cross-functional leadership","Data-driven decision-making"]

Lead high-touch onboarding for Pleo’s largest and most complex enterprise customers within the Customer Experience team. Own the onboarding strategy and operating model from discovery and implementation planning through configuration, integrations, enablement, go-live, and handover to Customer Success. Manage a team of four enterprise onboarding managers, build trust with CFOs and IT leaders, run governance and recovery plans, drive adoption through tailored enablement, and use onboarding metrics to continuously improve time-to-value and customer outcomes.

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Pleo
Pleo
1 month ago

Senior Manager, Onboarding (high-touch customers)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead high-touch onboarding for Pleo’s largest and most complex enterprise customers within the Customer Experience team. Own the onboarding strategy and operating model from discovery and implementation planning through configuration, integrations, enablement, go-live, and handover to Customer Success. Manage a team of four enterprise onboarding managers, build trust with CFOs and IT leaders, run governance and recovery plans, drive adoption through tailored enablement, and use onboarding metrics to continuously improve time-to-value and customer outcomes.
Location: London, Lisbon, Madrid
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Set onboarding strategy for Pleo’s biggest, most complex customers and lead the team delivering it.
  • •Manage and grow a team of Enterprise Onboarding and Enablement Managers with goals for customer outcomes, quality, and time-to-value.
  • •Run end-to-end onboarding from discovery and implementation planning through configuration, integrations, enablement, go-live, and handover to Customer Success.
  • •Lead executive stakeholder conversations on progress, value, risk, and readiness while maintaining business value focus.
  • •Provide programme governance and recovery planning (scope, milestones, dependencies, risks) and drive adoption via tailored enablement and change management.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveRemote WorkParental Leave

Key Requirements

  • •8+ years in customer onboarding, enterprise implementation, customer success, customer enablement, or related customer-facing roles.
  • •4+ years leading people, ideally in enterprise onboarding, implementation, solutions, or customer success teams.
  • •Proven track record delivering onboarding or implementation programs for enterprise tech companies.
  • •Experience with large, complex customers involving multiple stakeholders, regions, entities, workflows, or technical dependencies.
  • •Ability to lead technical conversations with Product, covering integrations, security, data, or configuration; strong executive presence.
Experience:8+ yearsEnterprise onboardingEnterprise implementationCustomer successCustomer enablement
Skills:Relationship-first leadershipPeople-managementExecutive communicationCross-functional leadershipData-driven decision-making
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Pleo
Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Copenhagen, Denmark
Founded: 2015
WebsiteLinkedIn