Senior Manager, Onboarding (high-touch customers)

Lead the strategy and operating model for onboarding Pleo’s largest, most complex enterprise customers. Own an end-to-end, relationship-driven onboarding experience from discovery and planning through configuration, integrations, enablement, go-live, and handover. Manage a team of enterprise onboarding managers, run governance and steering, engage executive stakeholders, drive adoption through enablement and change management, and use onboarding metrics to continuously improve customer time-to-value.