Manager/Customer Registration

e&
Dubai, Sharjah
Full timeFunction: Business OperationsExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Training delivery","Issue analysis","Coordination","Stakeholder management"]

Oversee TDRA mobile and POS customer registration policy implementation, ensuring compliance and operational efficiency across sales points, contact centers, and social channels. Lead the mobile registration digital transformation strategy and rollout of new digital tools, while analyzing issues and coordinating with TDRA/authorities to prevent violations. Maintain service quality through customer data standards, manage complaints and public prosecution responses as needed, and deliver training for sales agents on TDRA RRMC policies and exceptions.

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FursaFursa
e&
e&
5 days ago

Manager/Customer Registration

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Oversee TDRA mobile and POS customer registration policy implementation, ensuring compliance and operational efficiency across sales points, contact centers, and social channels. Lead the mobile registration digital transformation strategy and rollout of new digital tools, while analyzing issues and coordinating with TDRA/authorities to prevent violations. Maintain service quality through customer data standards, manage complaints and public prosecution responses as needed, and deliver training for sales agents on TDRA RRMC policies and exceptions.
Location: Dubai, Sharjah
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee TDRA mobile/POS registration projects and ensure policies, procedures, and system controls are in place to meet TDRA mandate requirements.
  • •Communicate TDRA mobile registration policies across the organization to ensure compliance at all sales points.
  • •Design and deliver training programs on TDRA RRMC 2.1 policies and exceptions for sales agents.
  • •Manage daily registration issues and complaints from sales points, contact centers, and social media, ensuring timely resolution.
  • •Prepare compliance reports to TRA and security agencies, investigate and respond to public prosecution letters, and coordinate with TDRA/authorities to prevent violations.

Key Requirements

  • •Bachelor’s degree in a relevant field.
  • •Minimum 10 years of related experience.
  • •Oversee customer and POS registration TDRA policies implementation and assigned projects to ensure required processes and controls are in place.
  • •Monitor operational efficiency and TDRA compliance, and recommend enhancements for quality and consistency of output.
  • •Develop and drive the mobile registration overall digital transformation strategy and roadmap.
Experience:10+ yearsTelecommunicationsRegulatory compliance
Education:Bachelor's
Skills:CommunicationTraining deliveryIssue analysisCoordinationStakeholder management

Company Brief

e&
Emirates Telecommunications (Etisalat, now e&) is a UAE-based multinational telecom operator providing mobile, fixed-line, broadband, IPTV and digital services across the Middle East, Africa and Asia, with extensive infrastructure and enterprise solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1976
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