Senior Specialist - Customer Success (Istanbul, TR)

Midis Group
Istanbul
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Stakeholder management","Customer focus"]

The Senior Specialist - Customer Success works with customers through all stages from sales to deployment, ensuring service excellence and timely complaint management to attract and retain customers. Responsibilities include understanding customers’ goals, coordinating with sales, and delivering insights from customer data to drive renewals and healthy relationships.

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Midis Group
Midis Group
6 months ago

Senior Specialist - Customer Success (Istanbul, TR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

The Senior Specialist - Customer Success works with customers through all stages from sales to deployment, ensuring service excellence and timely complaint management to attract and retain customers. Responsibilities include understanding customers’ goals, coordinating with sales, and delivering insights from customer data to drive renewals and healthy relationships.
Location: Istanbul
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Understand customers’ business goals and work out solutions in coordination with the direct manager.
  • •Conduct market studies for new business opportunities and submit findings.
  • •Follow-up on all the company events and launching of new services.
  • •Ensure a proper compilation of customer information to build a comprehensive and updated database.
  • •Provide insight from customer data to internal stakeholders for appropriate actions and decisions.

Key Requirements

  • •Bachelor's degree in Business Administration or any other related field
  • •Must have at least 3 years of relevant technical experience in Mainframe Technology
  • •Experience understanding customers’ business goals and translating them into solutions in coordination with the direct manager
  • •Experience conducting market studies for new business opportunities and presenting findings
  • •Experience coordinating with the sales team during all stages of engagement and service deployment
Experience:3+ yearsMainframe technologyCustomer success
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingStakeholder managementCustomer focus

Company Brief

Midis Group
Midis Group is a technology distributor delivering value-added distribution, solutions, and services across the Middle East, Africa and CIS regions, partnering with global vendors to provide IT infrastructure, cybersecurity, cloud and software solutions via channel partners.
Industry: Wholesale & Distribution
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Website