NTT

1 month ago

Helpdesk Associate-IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide IT service desk support to end-users in Bangalore, supporting devices, applications, and onboarding activities. Log, update, and escalate issues to the next level, collaborate with internal IT teams on testing, integration, and maintenance, and help discover and improve IT tools and processes. Troubleshoot and resolve hardware/software issues across Windows 10, macOS, iOS, Android, and productivity suites while working rotating shifts onsite.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide IT service desk support, guidance, and training to end-users for IT devices, applications, or processes.
•Record, update, and escalate support issues promptly to the next level.
•Support IT onboarding activities for end-users.
•Collaborate with internal IT teams on system testing, integration, and maintenance.
•Identify, evaluate, and implement process and technology improvements for IT business tools.

Key Requirements

•Excellent English written and verbal communication skills.
•Exceptional customer service skills and ability to work with various stakeholders.
•Strong troubleshooting, bug-finding, and resolution skills.
•IT software and hardware troubleshooting knowledge, including Win 10 and macOS, and familiarity with iOS, Android, Google Suite, and Microsoft environments.
•Ability to work independently within a diverse global team.

Skills:Customer serviceCommunicationTeamworkTroubleshootingIndependent work

Languages:English

Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT