Customer Success Manager

Qashio
Dubai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Communications","Strategic planning","Project management","Relationship management","Customer-centric mindset"]

Own the full customer relationship, from onboarding and implementation through training, adoption, retention, and satisfaction. Proactively review customer journeys, resolve issues before they arise, and expand accounts through data-driven success strategies. Serve as a trusted advisor to forecast customer needs, offer product solutions, and drive healthy engagement. Collaborate across Customer Service, Product, Support, and Sales, while integrating Qashio with clients’ ERP systems and reporting success metrics.

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FursaFursa
Qashio
Qashio
15 hours ago

Customer Success Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the full customer relationship, from onboarding and implementation through training, adoption, retention, and satisfaction. Proactively review customer journeys, resolve issues before they arise, and expand accounts through data-driven success strategies. Serve as a trusted advisor to forecast customer needs, offer product solutions, and drive healthy engagement. Collaborate across Customer Service, Product, Support, and Sales, while integrating Qashio with clients’ ERP systems and reporting success metrics.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the day-to-day contact for assigned accounts, building trust and identifying opportunities.
  • •Review customer journeys to overcome issues and achieve customer goals with consistent support.
  • •Implement account expansion and retention strategies, solve problems, and drive satisfaction.
  • •Advise customers to forecast needs and recommend best solutions and/or product features.
  • •Drive integration between Qashio and clients’ ERP systems and maintain success metrics.

Key Requirements

  • •6+ years of experience in B2B SaaS customer success, account management, product management, or strategic consulting.
  • •Strong verbal and written communication, strategic planning, and project management skills.
  • •Experience in FinTech with a good understanding of accounting software and expense management systems.
  • •Experience using customer success software, CRM software, Microsoft Office, and Google Workspace.
  • •Relationship management skills with a can-do attitude when facing challenges.
Experience:6+ yearsB2B SaaSFinTech
Education:Bachelor's in business or related fields
Skills:CommunicationsStrategic planningProject managementRelationship managementCustomer-centric mindset
Tech Stack:CRMMicrosoft OfficeGoogle WorkspaceERP

Company Brief

Qashio
Provides spend management software for businesses, including corporate cards, expense controls, bill payments, and workflow automation. It helps companies manage purchasing, approvals, and financial visibility from a single platform.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2021
WebsiteLinkedIn