NTT

1 month ago

Business Sys. Analysis Senior Analyst (Clinical Service Desk- Epic-BA-Remote)

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Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a senior agent in a 24x7x365 Provider Clinical Service Desk, handling inbound customer calls and Self Service tickets to resolution. Triage and proactively manage incidents and requests for clinical components of the Epic EHR suite, drive resolution against SLAs, and follow documentation standards. Maintain knowledge of Epic configurations and updates, analyze closed incidents to improve the knowledge base, and mentor service desk staff.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to client incidents and service requests for clinical components of the Epic EHR suite, including workflow issues, application errors, and access concerns
•Manage assigned and unassigned incidents and requests to ensure timely resolution
•Drive issue resolution in alignment with established Service Level Agreements (SLAs)
•Handle incoming calls and tickets while following account-specific procedures and documentation standards
•Maintain understanding of current Epic configurations and updates; contribute to knowledge articles and support documentation

Pay and Benefits

Salary: USD 61,668 - 128,476 annually

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

•Epic clinical workflows and functionality experience
•1-3 years of clinical care delivery experience
•1-3 years of experience supporting Epic, including implementation/build or operational support
•Epic certification or proficiency in one or more Epic modules
•Excellent communication and documentation skills

Experience:1-3 yearsHealthcareHealthcare technologyEHREpic

Skills:Customer-focusedCommunicationDocumentationProblem analysisMentorship

Certifications:Epic certification

Tech Stack:EpicEpic EHR

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT