Policyholder Services Representative I (Remote)

Davies
United States
Workplace: RemoteFull timeUSD 18 - 18 hourlyFunction: Government Affairs & Public PolicyExperience: 1+ yearsEducation: high_schoolSkills: ["Empathy","Active listening","Communication","Detail oriented","Independent work"]

Respond to inbound phone and written inquiries from policyholders and their representatives, serving as the first point of contact for service requests, complaints, and individualized policy questions. Use empathy, active listening, and strong verbal and written communication to interpret complex insurance information, process documents, and update contact and policy details accurately. Handle confidential information in line with HIPAA requirements and meet quality and productivity metrics while supporting transitions to the appropriate department when needed.

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Davies
Davies
1 month ago

Policyholder Services Representative I (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Respond to inbound phone and written inquiries from policyholders and their representatives, serving as the first point of contact for service requests, complaints, and individualized policy questions. Use empathy, active listening, and strong verbal and written communication to interpret complex insurance information, process documents, and update contact and policy details accurately. Handle confidential information in line with HIPAA requirements and meet quality and productivity metrics while supporting transitions to the appropriate department when needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Government Affairs & Public Policy
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional customer service in a phone support role.
  • •Empathetically assist policyholders and their representatives with individualized policy inquiries.
  • •Communicate with policyholders and internal coworkers by telephone and in writing.
  • •Process documents efficiently and accurately while updating customer contact and policy information.
  • •Process confidential information in compliance with HIPAA privacy laws and meet productivity and quality metrics.

Pay and Benefits

Salary: USD 18 hourly
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysLife InsuranceDisability

Key Requirements

  • •High school education or GED, with at least 1 year of customer service or other relevant work experience.
  • •Proficient computer skills and experience with Microsoft Office products.
  • •A high degree of tact, empathy, and professionalism when assisting policyholders and representatives.
  • •Strong listening skills to ask appropriate questions and fully understand needs.
  • •Ability to communicate clearly in writing and verbally, relaying complex insurance information in understandable concepts.
Experience:1+ yearsInsuranceHealthcare
Education:High School
Skills:EmpathyActive listeningCommunicationDetail orientedIndependent work
Tech Stack:Microsoft OfficeHIPAA

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor