Policyholder Services Representative I (Remote)

Respond to inbound phone and written inquiries from policyholders and their representatives, serving as the first point of contact for service requests, complaints, and individualized policy questions. Use empathy, active listening, and strong verbal and written communication to interpret complex insurance information, process documents, and update contact and policy details accurately. Handle confidential information in line with HIPAA requirements and meet quality and productivity metrics while supporting transitions to the appropriate department when needed.