Technical Services Engineer - Weekend Shift

MongoDB
Texas
Workplace: RemoteFull timeUSD 90,000 - 176,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Problem-solving","Customer service","Collaboration","Calm under pressure","Rapid learning"]

Solve complex customer problems across the MongoDB ecosystem, advising on architecture, performance, recovery, and security. Work with MongoDB’s largest customers in a FedRAMP-focused technical services environment, partnering with product and development teams to advocate for customer needs. Build and maintain support tooling for performance, benchmarking, and diagnostics, and mentor new team members while ramping up internal knowledge for new product lines.

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FursaFursa
MongoDB
MongoDB
2 days ago

Technical Services Engineer - Weekend Shift

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Solve complex customer problems across the MongoDB ecosystem, advising on architecture, performance, recovery, and security. Work with MongoDB’s largest customers in a FedRAMP-focused technical services environment, partnering with product and development teams to advocate for customer needs. Build and maintain support tooling for performance, benchmarking, and diagnostics, and mentor new team members while ramping up internal knowledge for new product lines.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Advise customers and solve complex MongoDB issues across architecture, performance, recovery, and security.
  • •Serve as an expert resource on standard methodologies for running MongoDB at scale for large customers.
  • •Collaborate with product management and development teams to advocate for customers’ needs.
  • •Contribute to internal projects, including software development for support tools for performance, benchmarking, and diagnostics.
  • •Mentor and ramp new team members and take initiatives to build knowledge of new MongoDB product lines.

Pay and Benefits

Salary: USD 90,000 - 176,000 annually
Perks:Equity401kPaid LeaveParental LeaveHealth Insurance

Key Requirements

  • •Systems engineering experience including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
  • •Strong networking understanding of DNS, TCP/IP, and SSL/TLS.
  • •Storage engineering experience with NAS, SAN, SSD, multi-pathing, and caching.
  • •Experience building and maintaining complex mission-critical production database systems.
  • •Ability to read code and basic coding/scripting in one or more languages (e.g., Java, Python, Ruby, C/C++, C#, JavaScript/node.js, Go).
Experience:Mission-critical databasesRDBMSNoSQLCloud servicesDistributed version control
Skills:Problem-solvingCustomer serviceCollaborationCalm under pressureRapid learning
Tech Stack:MongoDBAtlasCloud ManagerFedRAMPLinuxDNSTCP/IPSSL/TLSNASSANSSDMulti-pathingKubernetesAWSAzureGCPJavaPythonRubyC

Eligibility

Nationality:US National

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn