Call Center Representative

Qureos
Anywhere
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Customer focus","Adaptability","Time management","Multi-tasking"]

Serve as the main liaison between the company and current and prospective customers, handling inbound and outbound calls to resolve issues, complaints, and inquiries. Follow call scripts, identify needs, research problems, and provide solutions or alternatives while maintaining customer satisfaction. Use CRM systems to document calls, meet qualitative and quantitative targets, and seize upsell opportunities as they arise.

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FursaFursa
Qureos
Qureos
7 hours ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the main liaison between the company and current and prospective customers, handling inbound and outbound calls to resolve issues, complaints, and inquiries. Follow call scripts, identify needs, research problems, and provide solutions or alternatives while maintaining customer satisfaction. Use CRM systems to document calls, meet qualitative and quantitative targets, and seize upsell opportunities as they arise.
Location: Anywhere
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage high volumes of inbound and outbound calls in a timely manner
  • •Follow communication scripts when handling different topics
  • •Identify customer needs, clarify information, research issues, and provide solutions or alternatives
  • •Upsell products when opportunities arise
  • •Maintain clear call records in the call center database and meet targets

Key Requirements

  • •Previous experience in a customer support role
  • •Ability to over-achieve quota
  • •Strong phone and verbal communication skills with active listening
  • •Familiarity with CRM systems and practices
  • •Customer focus with adaptability across different personality types
Skills:CommunicationActive listeningCustomer focusAdaptabilityTime managementMulti-tasking
Tech Stack:CRM

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn