Claim Intake Specialist - PCM

Davies
Pune
Workplace: OnsiteFull timeFunction: Data Science & Machine LearningSkills: ["Communication","Attention to detail","Prioritization","Customer focus","Process adherence"]

Support the PCM Claims Intake process by accurately setting up Property (Pet) and Casualty claims. Review submitted claim documentation and emails, run loss reports as required, and route claims to onshore claim adjusters while managing workflow. Communicate professionally with stakeholders, send acknowledgment letters, and maintain service quality (95% accuracy) and weekly production targets. Use W5 and related systems and cross-train to provide backup coverage for BAU processes.

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FursaFursa
Davies
Davies
1 hour ago

Claim Intake Specialist - PCM

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Last checked: 1 hour agoStatus: Live

Job Summary

Support the PCM Claims Intake process by accurately setting up Property (Pet) and Casualty claims. Review submitted claim documentation and emails, run loss reports as required, and route claims to onshore claim adjusters while managing workflow. Communicate professionally with stakeholders, send acknowledgment letters, and maintain service quality (95% accuracy) and weekly production targets. Use W5 and related systems and cross-train to provide backup coverage for BAU processes.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Perform claim setup for Property (Pet) and Casualty claims per SOP.
  • •Review claim submission documents, emails, and supporting information, and run loss reports as required by SOP.
  • •Assign claims to onshore claim adjusters and ensure timely claim routing and workflow management.
  • •Send acknowledgment (ACK) letters to onshore teams for review and maintain professional communication with stakeholders.
  • •Use W5 and related claims systems, maintain 95% quality accuracy, meet weekly production targets, and support cross-training/backup for BAU processes.

Key Requirements

  • •Handle claim setup for Property (Pet) and Casualty claims according to SOP.
  • •Review claim submission documents, emails, and supporting information for completeness and accuracy.
  • •Ability to run loss reports as required by SOP.
  • •Professional, positive, customer-focused attitude with strong written and verbal communication.
  • •Attention to detail, ability to follow SOPs, and capability to manage multiple priorities to meet production targets (prior insurance claims experience preferred).
Experience:Insurance claims
Skills:CommunicationAttention to detailPrioritizationCustomer focusProcess adherence
Tech Stack:W5Foxit Reader

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
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Glassdoor: 3.8
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