Customer Retention Manager, Mid-Market, Renewals (German Speaking)

Atlassian
Munich, Germany, Amsterdam, London, Netherlands, United Kingdom
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Relationship building","Rapport building","Trust building","Performance-driven","Customer empathy"]

Own mid-market customer renewals for Atlassian’s full product and services portfolio, building loyalty through proactive retention and effective objection handling. Lead renewal execution across direct customers and solution partner renewals, identify cross-sell and upsell opportunities during the renewal cycle, and keep an accurate pipeline by logging activities and customer status in internal systems. Partner closely with Customer Success, account executives, and channel partners to mitigate churn risk.

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Atlassian
Atlassian
3 days ago

Customer Retention Manager, Mid-Market, Renewals (German Speaking)

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Last checked: 4 hours agoStatus: Live

Job Summary

Own mid-market customer renewals for Atlassian’s full product and services portfolio, building loyalty through proactive retention and effective objection handling. Lead renewal execution across direct customers and solution partner renewals, identify cross-sell and upsell opportunities during the renewal cycle, and keep an accurate pipeline by logging activities and customer status in internal systems. Partner closely with Customer Success, account executives, and channel partners to mitigate churn risk.
Location: Munich, Germany, Amsterdam, London, Netherlands, United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Nurture customer relationships throughout the renewal lifecycle to maximize retention and mitigate churn risk via inside sales over phone, video, and email.
  • •Lead renewals across different products and platforms for direct customers and solution partner renewals across supported regions.
  • •Identify cross-sell and upsell opportunities by increasing customer awareness of Atlassian’s product portfolio during renewals.
  • •Maintain a deep understanding of product updates and articulate improvements to customers and solution partners.
  • •Keep a healthy pipeline by logging sales and renewal activities, customer data, and customer status in internal systems.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePaid Leave

Key Requirements

  • •3+ years of proven experience in account management, software renewals, customer success, or related business areas.
  • •German language proficiency is required.
  • •Ability to establish rapport, form relationships, and build trust over the phone and on video across cultures.
  • •A consistent track record of meeting or exceeding performance goals.
  • •Maintain accurate renewal and sales activity by logging sales, renewal activities, customer data, and customer status in internal systems.
Experience:3+ years
Skills:Relationship buildingRapport buildingTrust buildingPerformance-drivenCustomer empathy
Languages:German

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
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