RTX

2 months ago

Principal Specialist Customer Service - 1st Shift (Onsite)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Functional expert for customer orders and order administration, aligning inventory with sales orders to ensure on-time shipping and invoicing. Performs SAP order entry, exports compliance, invoicing coordination with Finance, and creates quotes. Leads activities in assigned areas and collaborates with Global Asset Management, Global Trade, and Sales to meet customer expectations.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required. Generate and distribute contract summaries when required.
•Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
•Lead activities for assigned areas to ensure requirements are met.
•Work with Finance to process customer invoices, return orders and credit & debit memo requests.
•Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

Key Requirements

•Bachelor’s degree in business administration or related.
•Minimum 5+ years of experience in Supply Chain roles or position related experience.
•ERP experience-SAP Sales & Distribution Module
•Order Entry and order administration experience.
•90% English level- Proficiency and fluency English Skills.

Experience:5+ yearsSupply chainLogisticsAerospace

Education:Bachelor's

Skills:Problem-solvingCustomer serviceNegotiation

Languages:English

Tech Stack:SAPSalesforceMicrosoft WordMicrosoft ExcelPowerPoint

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX