customer service

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service"]

Provide customer service as part of Sutherland’s on-site team in New Cairo/Fifth Settlement, handling customer inquiries and support needs while working rotational night-overnight shifts. You’ll attend fully paid training, work toward guaranteed KPIs during your first three months, and deliver strong communication to meet service expectations in a structured, performance-driven environment.

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FursaFursa
Sutherland
Sutherland
1 day ago

customer service

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Last checked: 14 hours agoStatus: Live

Job Summary

Provide customer service as part of Sutherland’s on-site team in New Cairo/Fifth Settlement, handling customer inquiries and support needs while working rotational night-overnight shifts. You’ll attend fully paid training, work toward guaranteed KPIs during your first three months, and deliver strong communication to meet service expectations in a structured, performance-driven environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer service requests and inquiries
  • •Maintain performance against KPIs during the first three months
  • •Deliver customer support with clear communication
  • •Work on-site in Fifth Settlement, Cairo on rotational night-overnight shifts

Pay and Benefits

Perks:Commuter BenefitsHealth Insurance

Key Requirements

  • •University graduates or dropouts
  • •English level B1+ / B2 / B2+ / C1
  • •Good communication and customer service skills
  • •Willingness to work on-site and rotational shifts (night-overnight)
Skills:CommunicationCustomer service
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor