Technical Support Engineer - Finance

Adyen
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Analytical skills","Decision-making under pressure","Prioritization","Handling ambiguity"]

Serve as the first point of contact for merchants and commercial teams on finance-related issues such as reconciliation, payouts, and payment/loan status. Provide proactive and reactive support via email and phone in English, educating merchants on how to maximize value from Adyen’s finance products. Analyze merchant pain points and partner with Finance Product and Development teams to improve or build solutions that help merchants grow.

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Adyen
Adyen
2 days ago

Technical Support Engineer - Finance

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Last checked: 8 hours agoStatus: Live

Job Summary

Serve as the first point of contact for merchants and commercial teams on finance-related issues such as reconciliation, payouts, and payment/loan status. Provide proactive and reactive support via email and phone in English, educating merchants on how to maximize value from Adyen’s finance products. Analyze merchant pain points and partner with Finance Product and Development teams to improve or build solutions that help merchants grow.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Be the first point of contact for merchants and commercial teams for finance-related issues including reconciliation, payouts, and payment/settlement and loan status.
  • •Communicate reactively and proactively with merchants in English via email and phone.
  • •Educate and advise merchants’ financial teams on gaining value from Adyen’s platform, products, and features.
  • •Receive and analyze merchant pain points and work with Finance Product and Development teams to improve or build products.
  • •Make quick, informed decisions under pressure and prioritize based on urgency, necessity, and internal/external requests.

Key Requirements

  • •At least 3 years of experience in direct B2B customer support with exposure to banking, payments, or financial products (e.g., issuing, business accounts, capital/business financing).
  • •Strong finance and analytical skills and the ability to learn internal accounting systems.
  • •Strong communication skills and comfort working directly with merchants.
  • •Advanced proficiency with MS Excel.
  • •Finance or Economics educational background or relevant work experience.
Experience:3+ yearsB2B supportBankingPaymentsFinancial services
Education:
Skills:CommunicationAnalytical skillsDecision-making under pressurePrioritizationHandling ambiguity
Languages:English
Tech Stack:MS Excel

Company Brief

Adyen
Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Amsterdam, Netherlands
Founded: 2006
WebsiteLinkedIn