Infrastructure Engineer-Intermediate Level

USAA
San Antonio
Workplace: OnsiteFull timeUSD 69,920 - 133,620Function: DevOps, Cloud & InfrastructureExperience: 3-5 yearsEducation: bachelorsSkills: ["Troubleshooting","Incident response","Monitoring","Risk management","Analytical problem-solving"]

Provide Tier 2 operational engineering and production support for enterprise infrastructure services, serving as an escalation point for incidents and service requests that Tier 1 can’t resolve. Troubleshoot and restore complex issues across servers, cloud, databases, networks, storage, and platform services, monitor health and capacity, and participate in incident response and major-incident recovery. Use automation and software-defined infrastructure in CI/CD pipelines while supporting risk management and infrastructure stability initiatives.

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FursaFursa
USAA
USAA
3 days ago

Infrastructure Engineer-Intermediate Level

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide Tier 2 operational engineering and production support for enterprise infrastructure services, serving as an escalation point for incidents and service requests that Tier 1 can’t resolve. Troubleshoot and restore complex issues across servers, cloud, databases, networks, storage, and platform services, monitor health and capacity, and participate in incident response and major-incident recovery. Use automation and software-defined infrastructure in CI/CD pipelines while supporting risk management and infrastructure stability initiatives.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues.
  • •Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services.
  • •Participate in incident response, service restoration, and major incident recovery activities.
  • •Monitor infrastructure health, performance, availability, and capacity, including analyzing outages to find improvement opportunities.
  • •Develop software-defined infrastructure in code within CI/CD pipelines and support risk identification and control in line with risk and compliance policies.

Pay and Benefits

Salary: USD 69,920 - 133,620
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental LeavePaid LeaveVolunteer HoursAdoption Assistance

Key Requirements

  • •Bachelor’s degree; OR 4 years of relevant education and/or experience.
  • •3-5 years of infrastructure operations experience.
  • •Experience supporting 24x7 enterprise environments.
  • •Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization.
  • •Hands-on experience with major cloud platforms and infrastructure operations, including SRE fundamentals for cloud-based infrastructure.
Experience:3-5 yearsInfrastructure operations24x7 operationsRegulated industriesFinancial servicesHealthcare
Education:Bachelor's
Skills:TroubleshootingIncident responseMonitoringRisk managementAnalytical problem-solving
Tech Stack:Microsoft Windows ServerLinuxRed HatUbuntuSUSEVMware vSphereHyper-VMicrosoft AzureAmazon Web Services (AWS)DockerKubernetesDynatraceSplunkDatadogAWS CloudWatchZ/OSServiceNowJira Service ManagementTCP/IPDNS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn